Patient Care Coordinator – Front Desk

A consistent schedule. A team that shows up for each other. A role where your work actually matters.

We’re hiring a Patient Care Coordinator at Jeffrey Kwong Orthodontics in El Dorado Hills. This is a front desk position; you won’t be chairside working on the patient, you'll will be the first face patients see, the voice that answers the phone, and the person who keeps our day moving with precision.

People who are organized, genuinely enjoy connecting with others, and take ownership of their work tend to thrive here.

Your Schedule

Current:

Mon, Tue, Wed: ~8am – 5:00pm | 1-hour 10 minute lunch
Thu: ~7:00am – 4:00pm | 1-hour 10 minute lunch
Fri: ~ 8:00am – 4:00pm | 1-hour 10 minute lunch

Summer (mid-May through mid-August):

Mon, Wed: 8:00am – 5:00pm | 1-hour lunch
Tue, Thu: 7:00am – 3:30pm | 40-minute lunch
Fri: 8:00am – 4:00pm | 1-hour lunch

Full-time, 35–40 hours/week.

What You’ll Do

• Greet patients and make them feel genuinely welcome from the moment they walk in
• Answer phones with confidence and schedule appointments smoothly
• Respond to patient emails and texts to keep the day organized
• Verify insurance, process basic payments, and manage front desk flow
• Support internal marketing, patient contests, and team initiatives
• Collaborate daily with a close-knit clinical team that moves fast and communicates well

What We Offer

• Medical stipend, retirement plan, paid holidays, PTO, and sick pay
• Orthodontic treatment for you and your family
• Production-based bonus opportunity — when the practice does well, the team shares in it
• Continuing education opportunities
• A front-row seat to a well-run orthodontic practice with room to grow

Who Thrives Here

You have at least two years of administrative experience in a dental, medical, or professional office. You’re comfortable on the phone; not just answering it, but genuinely connecting with people. You type at least 40 WPM, pick up software quickly, and don’t need someone looking over your shoulder to stay productive.

We’re a team of professionals who genuinely enjoy working together, but we’re here first and foremost to take care of our patients. If you do your best work in an environment where relationships are built through shared excellence and mutual respect, you’ll feel right at home.

Orthodontic or dental experience is a plus, but not required. We will train the right person. Coachability and a great attitude are non-negotiable.

This role may not be the right fit if: You prefer a slower pace, need frequent redirection to stay on task, or do your best work in a low-accountability environment. We’re a tight team and we protect that culture intentionally.

El Dorado Hills, CA 95762 — In-person only. Reliable commute required.

Come work somewhere your consistency and care are noticed every day.

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Job Type: Full-time

Pay: $22.00 - $29.00 per hour

Benefits:

• Employee discount
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Uniform allowance

Experience:

• Dental receptionist: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)
• Phone etiquette: 2 years (Preferred)

Language:

• English (Required)

Ability to Commute:

• El Dorado Hills, CA 95762 (Required)

Work Location: In person