Aircraft Maintenance Service Coordinator

Clipper Aviation is a rapidly growing aviation business committed to providing an exceptional customer experience across aircraft maintenance and charter. Our core values are rooted in safety, service and teamwork.

Reporting to the Director of Maintenance, the Service Coordinator plays a key role in ensuring smooth operations and exceptional customer service. This position is responsible for a variety of administrative and client-facing duties.

Acting as the primary point of contact for customers, the Service Coordinator will oversee maintenance, repair and service inquiries, providing timely and proactive updates for jobs in-progress.

Building and maintaining strong client relationships is essential to ensuring customer satisfaction and long-term retention. This role requires excellent communication, organizational skills, and a commitment to delivering a seamless service experience.

Supervisory Responsibilities:

None.

Position Description:

Customer Communication & Scheduling:

• Answer business phone calls from 9:00am to 5:00pm.
• Provide daily progress updates to customers with active work orders.
• Contact previous customers due for recurrent maintenance and schedule services.

Administrative & System Management:

• Maintain Corridor (shop ERP system) as an administrator.
• Perform administrative tasks as needed to support shop operations.

Compliance & Process Improvement:

• Oversee maintenance scheduling to optimize efficiency and minimize downtime.
• Proactively identify areas for process improvement and implement strategic solutions to optimize efficiency, minimize errors, and enhance the overall customer experience.

Qualifications:

• 2+ years of experience in customer service, front desk or office administration, preferably in the field of aviation
• Familiarity with general aviation maintenance practices is preferred
• Experience in scheduling and maintaining customer relationships is a plus
• Exceptional written and verbal communication skills
• Highly organized with strong time management abilities
• Capable of managing multiple tasks and adapting to changing business demands
• Proficient computer skills

Education:

• High School Diploma or equivalent required
• Associate degree or higher in Office, Business, or Aviation Administration preferred

Physical Requirements:

• Prolonged periods sitting/standing at a desk and working on a computer
• Ability to lift a minimum of 30 lbs.
• Ability to stand for prolonged periods of time
• Ability to hear and communicate clearly in noisy environments, including in the maintenance shop and phone.

Equal Opportunity Employer

New Clipper Aviation Maintenance, LLC is an Equal Opportunity Employer dedicated to fostering an inclusive and equitable workplace. We are committed to providing equal employment opportunities to all individuals, regardless of political affiliation or opinion, age, race, color, national origin, ancestry, religious creed, marital status, disability, medical condition, gender, pregnancy, or any pregnancy-related condition.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person