Resident Service Coordinator

Resident Service Coordinator / Community Support CoordinatorOverview

We are seeking a motivated and community-focused Resident Service Coordinator to support residents through direct engagement, resource coordination, and day-to-day housing support. This role blends resident services, community building, and property management support to ensure a stable, well-connected, and well-supported living environment.

The ideal candidate is someone who is comfortable working directly with residents, coordinating services, assisting with housing-related issues, and supporting both community programming and internal property operations.

Core Responsibilities

1. Resident Support and Case Management

• Conduct individual and household check-ins with residents to identify needs related to housing conditions, stability, and general well-being
• Provide short-term support and non-clinical case management for residents experiencing challenges or transitions
• Connect residents to local resources including healthcare providers, mental health supports, food assistance programs, and public benefits (SNAP, Medicaid, Social Security, etc.)
• Assist residents in navigating housing-related issues such as maintenance concerns, lease compliance education, and reasonable accommodation requests

2. Property Support, Work Orders, and Compliance

• Coordinate with property management on resident concerns, maintenance requests, and work order follow-up
• Support internal compliance processes including documentation, reporting, and tracking resident interactions or service requests
• Assist with vendor coordination as needed for property services and community needs
• Help ensure timely communication between residents, management, and service providers

3. Community Engagement and Programming

• Plan and support resident-focused programming such as community events, youth activities, wellness initiatives, and educational workshops
• Build relationships with local organizations, nonprofits, and service providers to expand resident resources
• Foster a positive and inclusive community environment that encourages engagement and neighbor-to-neighbor connection

4. Resident Relations and Conflict Support

• Serve as a supportive liaison between residents and property management
• Assist with mediation of minor resident disputes when appropriate
• Provide guidance to residents on community expectations, building policies, and shared living standards
• Help support transitions during building updates, relocations, or renovation-related changes

5. Administrative Responsibilities

• Maintain accurate records of resident interactions, referrals, and services provided
• Track program participation and community engagement activities
• Use property management and service tracking systems to document updates and follow-ups

Qualifications

• Experience in property management support, resident services, case management, social services, or community coordination
• Strong communication and interpersonal skills with the ability to build trust with diverse populations
• Ability to manage multiple priorities in a fast-paced environment
• Comfort working with both residents and internal operations teams
• Basic understanding of housing programs, public benefits, or community resources is a plus
• Experience with documentation, reporting, or property management systems preferred

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Ability to Commute:

• Loch Raven, MD 21286 (Preferred)

Work Location: In person