Aesthetic Patient Care Coordinator

Aesthetic Patient Care Coordinator
Join a Fast-Growing Aesthetic & Wellness Practice in San Francisco

At SELFishly Aesthetics & Wellness, we’re not just another medspa, we’re a movement.

SELFishly Aesthetics & Wellness is a high-performance, luxury medical spa blending advanced treatments with personalized attention and clinical integrity. We don’t just book appointments- we curate experiences, build relationships, and drive results.

We are seeking a highly polished, detail-oriented Patient Care Coordinator who understands both luxury hospitality and sales.

This role is ideal for someone who thrives in a fast-paced, client-facing environment and naturally elevates every interaction into a memorable experience while having a niche for sales.

Role Type

• W-2 Employment
• On-site | Lower Pacific Heights, San Francisco
• Candidate must be available to work any shift to support business needs including weekday, weekend and evening shifts — to include opening and closing shifts
• Hourly base + commission on sales

This Role is for You If You:

• Have prior experience in aesthetics, wellness, hospitality, or a patient-facing setting
• Thrive at the front desk — welcoming patients, keeping schedules organized, and making every interaction feel elevated
• Have proven success with high-ticket consultative sales and relationship building
• Thrive in fast-paced, high-performance environments and can maintain a polished, elevated patient experience under pressure
• Are detail-oriented, polished, and able to juggle multiple priorities with ease
• Enjoy sales opportunities (skincare, memberships, treatment packages) and are motivated by commission
• Are comfortable learning and navigating platforms like Boulevard (or similar EMRs)
• Have an eye for aesthetics and can support in-clinic content capture for social media

Key Responsibilities

• Provide concierge-level service at the front desk: greeting, check-in/check-out, confirmations, follow-ups, outreach
• Coordinate patient schedules to ensure smooth clinic flow
• Support front-desk sales of products, treatments, packages, and memberships
• Maintain day-to-day readiness of the office: opening/closing, supplies, cleanliness, presentation
• Assist with inventory tracking for retail and clinical products
• Collaborate with team members and virtual assistants for seamless patient support
• Contribute to building and refining patient care and front office SOPs

Requirements

• 1–2+ years of experience in aesthetics, wellness, hospitality, or patient care (required)
• Strong communication and organizational skills
• Sales experience required (skincare, retail, or memberships)
• Reliable flexibility and professionalism
• Weekend and evening availability required
• Energetic, polished, and passionate about people and aesthetics
• Consistently demonstrates good judgement, strong character and personality, ethics, and high standards of performance

Compensation & Perks

• Hourly rate + sales commission
• Discounts on treatments, skincare, and memberships
• Opportunity for expanded role as the practice grows
• Access to hands-on training and mentorship in aesthetics and wellness

You’ll be joining a rapidly growing team that values professionalism, elevated patient care, collaboration, and personal growth — while helping shape the future of luxury aesthetics in San Francisco!

Pay: $22.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Work Location: In person