OverviewHere at Midwest Dental, supported by Smile Brands, we understand the demands of dentistry and the day to day demands that come with treating patients all day long, so we provide an excellent support system, training, and teamwork to make work more enjoyable. We are proud of exceptional teamwork and unite to work fairly and productively to get the job done. The Dental Patient Care Coordinator serves as the primary point of contact for patients, ensuring a positive experience from initial inquiry through treatment completion. This role combines customer service, administrative support, scheduling coordination, and financial communication to help the dental office run smoothly and efficiently. Schedule (days/hours)M & W 9am-3pm & Th 9am-7pm ResponsibilitiesPatient Experience & CommunicationGreet and check in patients in a warm, professional mannerAnswer phone calls, emails, and online inquiries promptlySchedule, confirm, and reschedule appointmentsAddress patient questions regarding procedures, treatment plans, and office policiesFollow up with patients regarding unscheduled treatment and post-operative care QualificationsInsurance & Financial CoordinationVerify dental insurance benefits and eligibilityExplain coverage, co-pays, and estimated out-of-pocket costsPrepare and present financial arrangementsProcess payments and manage billing inquiriesSubmit insurance claims and follow up on outstanding claims Compensation$22-$25/hr About UsBenefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.comQualifications:Insurance & Financial CoordinationVerify dental insurance benefits and eligibilityExplain coverage, co-pays, and estimated out-of-pocket costsPrepare and present financial arrangementsProcess payments and manage billing inquiriesSubmit insurance claims and follow up on outstanding claimsEducation:UNAVAILABLEEmployment Type: UNAVAILABLE
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