Community Liaison

*MUST APPLY IN PERSON WITH RESUME. 4100 Osuna Rd NE ALBUQUERQUE NM 87109 SUITE 201 bilingual preferred but not required!

The Community Liaison is responsible for maintaining strong, supportive relationships between the agency and its members. This role conducts monthly home visits by scheduling appointments, traveling to member residences, and completing person‑centered check‑ins to ensure services are being delivered effectively and according to established care plans. The Community Liaison gathers information through guided questions, assesses the quality of services, identifies any unmet needs, and reports concerns promptly to the appropriate teams.

In addition to direct member engagement, the Community Liaison is responsible for completing all required documentation accurately and in a timely manner, including visit notes, reports, and follow‑up tasks. This position plays a key role in supporting service coordination, promoting member well‑being, and maintaining compliance with agency standards and regulatory requirements.

· Conduct in home supervisory visits for consumers to ensure quality care is being given to consumers.

· Confirm caregiver is following allocation tool and following schedule as given.

· Promote utilization of our entire service line, including personal care and respite services.

· Present and represent in the community with integrity, authenticity, perseverance, purpose, service and enthusiasm.

· Identify and help coordinate the need for education within the community. Assist in the development of in-services offered by our clinicians and leadership.

· Coordinate the referral process and appropriately follow-up through admission.

· Assist in the development of marketing plans designed to meet admission goals – and maintaining an attitude of flexibility and teachability to accomplish it.

· Learn and execute the company’s consultative selling strategy to build sustainable relationships with targeted referral sources.

· Participate in and empowered to provide strategic planning for assigned accounts.

· Take initiative to develop and maintain relationships with clinical staff to assure effective communication between the marketing and clinical teams.

· Committing to excellence and clarity in communication both internally and externally.

· Analyze referral patterns and trends – adjusting responsively to new opportunities.

· Analyze strengths and weaknesses of area competition. Build relationships with area and out-of-area marketers to provide a “one-stop” experience to Case Managers and other care decision-makers.

· Meet or exceed established productivity goals.

· Promote growth and profitability of company through responsible use of marketing materials and other resources.

· Represent the organization's mission and vision to other groups, organizations and the general public in a professional manner.

· Conduct all interactions in an ethical manner in accordance with the Conditions of Participation, Code of Conduct, and other regulations.

· Report all allegations of patient abuse, and/or misappropriation of patient property.

· Actively participate in community activities to represent the Organization.

· Assist with other duties as assigned.

· Communicating the benefits of home health care to professionals and families

· Educating the community about personal care services

Job Type: Full-time

Pay: $24.25 per hour

Benefits:

• 401(k)
• Health insurance

Work Location: In person