Client Service Coordinator

Super Fast Internet is a growing telecommunications and connectivity solutions company focused on helping customers access reliable internet, broadband, and digital communication services. We are committed to delivering a smooth customer experience through responsive support, efficient service coordination, and professional client assistance.

Our team works to simplify the process of exploring service options, coordinating account support, and helping customers stay connected with dependable solutions that fit their needs.

As our operations continue to grow, we are seeking a highly organized and customer-focused Client Services Coordinator to support client communication, service coordination, and daily operational workflows.

Position Overview

The Client Services Coordinator plays an essential role in supporting customer relationships, coordinating service-related communication, and ensuring a positive client experience throughout the service process.

This position is responsible for assisting customers with inquiries, maintaining accurate client records, coordinating account-related activities, supporting internal communication, and helping ensure smooth day-to-day client service operations.

The ideal candidate is professional, detail-oriented, organized, and comfortable working in a fast-paced environment where communication, problem-solving, and customer satisfaction are top priorities.

This is an excellent opportunity for someone interested in customer support, client relations, business operations, or telecommunications services.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries and service-related communication
• Coordinate client onboarding, account updates, and service support requests
• Maintain accurate client records, service documentation, and internal databases
• Assist customers with general questions, account information, and service coordination
• Coordinate communication between customers and internal teams to ensure timely support
• Monitor service requests and follow up to ensure customer satisfaction
• Maintain organized documentation and accurate reporting records
• Support scheduling, appointment coordination, and customer communications as needed
• Identify and escalate client concerns when appropriate to support timely resolution
• Assist with additional administrative and operational support tasks as assigned

Qualifications

• Previous experience in customer service, client support, administration, telecommunications support, or office operations preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Strong attention to detail and problem-solving skills
• Basic computer proficiency including Microsoft Office, Google Workspace, email, and CRM systems
• Professional, dependable, and customer-focused work ethic
• Ability to work independently and collaboratively in a fast-paced environment
• Strong time management and follow-up skills

What We Offer

• Competitive pay based on experience
• Stable full-time employment
• Paid training and onboarding support
• Professional and supportive team environment
• Career growth and advancement opportunities
• Employee-focused workplace culture
• Opportunity to develop customer relations and operational experience
• Long-term professional development potential

Work Environment

This position operates within a professional customer support and telecommunications services environment focused on organization, responsiveness, communication, and customer satisfaction.

Success in this role requires professionalism, attention to detail, adaptability, and the ability to manage multiple responsibilities while delivering excellent customer service.

Join Our Team

At Super Fast Internet, we believe exceptional customer service is the foundation of strong client relationships. We value motivated individuals who are organized, dependable, and committed to creating positive customer experiences.

If you are customer-focused, proactive, and looking to grow within a dynamic and expanding organization, we encourage you to apply today.

Pay: $21.30 - $24.90 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person