Patient Care Coordinator Assistant

Job Title: Patient Care Coordinator Assistant

Reports To: Office Manager

Company Overview:

Alpha Aesthetics Partners is partnering with the top med spas and aesthetics practices in the country. Alpha is advancing medical aesthetics through best-in-class training and support, driving expert knowledge sharing and commensurate growth through all of our partner practices. Alpha also provides top-notch support for administrative functions such as marketing, finance, and procurement, which allows providers to focus their time on more impactful patient care and growth strategies and reduces demands on office staff. Alpha is backed by Thurston Group, a private equity firm focused on investments in healthcare and business services companies with unparalleled success and numerous industry-leading exits. They are noted for their investment approach focused on growth and quality, underscored by the philosophy of partnering with the right people and advancing businesses the right way. The firm invests in a broad range of middle-market healthcare platforms. For more information, please visit www.thurstongroup.com.

Position Summary:

We are seeking a friendly, organized, and customer-focused Patient Care Coordinator for our practice, at The Williams Center. This role is critical in ensuring a smooth and positive experience for our clients, from the moment they book their appointment to the completion of their visit. The ideal candidate is passionate about customer service, detail-oriented, and thrives in a fast-paced environment.

Job Responsibilities:

• Greet clients warmly upon arrival and ensure they feel welcomed and comfortable.
• Answer phone calls, emails, and online inquiries promptly and professionally.
• Schedule appointments and manage the clinic’s calendar effectively.
• Check clients in and out, process payments, and handle billing inquiries.
• Understanding various financial platforms such as PatientFi and CareCredit
• Maintain accurate client records in the clinic’s management software.
• Understanding and learning the CRM and patient pathways
• Understanding all surgical procedures and being able to speak about them in-depth
• Creating surgical packets
• Creating quotes and invoices for patient surgical services
• Monitor inventory levels of office supplies and treatment products, and assist with restocking as needed.
• Ensure the reception area and waiting room are clean, organized, and fully stocked with promotional materials and refreshments.
• Coordinate with the medical and aesthetics staff to ensure seamless communication and operations.
• Educate clients about available services, promotions, and loyalty programs.
• Assist with social media and marketing campaigns, such as creating posts or managing engagement.
• Knowledge of You Tube Channel/video/social media and reading materials
• Assisting the Patient Care Coordinators with consultations while providing 5-star care and service
• Other duties as assigned.

Alpha Aesthetics Partners is committed to hiring and retaining a diverse workforce. Alpha considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Alpha discriminate on the basis of sexual orientation or gender identity or expression.

Requirements

Skills and Qualifications:

• Previous experience in a front desk, administrative, or customer service role (experience in the medical or aesthetics field is a plus).
• Associate Degree in Business/Sales, Bachelor's Degree preferred
• Strong organizational skills and attention to detail.
• Excellent Communication skills and ability to work both independently and in a group setting
• Proficiency in scheduling software and Microsoft Office Suite.
• Ability to multitask and stay calm under pressure.
• A friendly and professional demeanor with a passion for delivering exceptional client experiences.
• Works well within the sales group- Team player!
• Flexible hours

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Ability to Commute:

• Latham, NY 12110 (Required)

Ability to Relocate:

• Latham, NY 12110: Relocate before starting work (Required)

Work Location: In person