On-Call Care Coordinator

ABOUT NWRC

Northwest Regional Council (NWRC) is a multi-service agency that covers the Washington counties of Island, San Juan, Skagit and Whatcom, with offices in Bellingham and Mount Vernon, Washington. NWRC’s slogan: “Human services with you at the center” encapsulates its focus on creating new solutions to navigate the challenges of aging and disability, proactive paths to behavioral health and recovery, and new partnerships between healthcare and social services. We are seeking applicants for an On-Call Care Coordinator.

JOIN US

NWRC’s values are centered on the concepts of respect, inclusiveness, and striving to foster a healthy work environment for all employees. With these values in mind, we will do our part to support and further diversity, equity, and inclusion not only in our workplace, but in our communities. Toward this goal, we invite candidates from all backgrounds and perspectives to apply and help shape the future of NWRC.

HEALTH HOME CARE COORDINATION PROGRAM

The primary goal of the health home care coordination program is to assist clients with making the best use of their current services and supports, as well as aid in helping them to find others that may be beneficial. Health Home services are designed to support clients with ongoing chronic conditions and being of support to them to maintain and achieve health goals.

A DAY IN THE LIFE

Care Coordinators are based primarily in the field while providing both intensive care coordination and comprehensive care management. As a Care Coordinator you will provide coordination of medical and social services needed such as, long-term care, transportation, food services, mental health advocacy, medical specialist and referral appointments; while facilitating communication between the clients medical providers, family, and other caregivers.

COMPENSATION & BENEFITS

10-Step pay range: $31.06-$40.53 hourly

NWRC salary ranges are comprised of a 10-Step scale. On their employment anniversary, employees are eligible for an annual pay increase to the next step in the associated salary range, subject to satisfactory performance. In addition to the annual pay increases, NWRC assesses cost of living adjustments (COLA) on an annual basis, subject to Governing Board approval. New employees at NWRC usually start at the first step in the position’s assigned salary range. NWRC may consider a higher step when evaluating the candidate’s experience, training, or proven capability. Internal equity will be reviewed and prioritized when determining a starting pay rate.

TYPE OF POSITION

This is a non-exempt (hourly), on-call, permanent position created specifically to provide support during times of increased workload, staff vacancies or other absences. On-Call Care Coordinators usually work between 20 and 70 hours per month on average and are eligible to access to our Employee Assistance Program (EAP) and accrue sick leave on a pro-rated basis.

SCHEDULE & LOCATION

NWRC strives to offer employees schedule flexibility while balancing the needs of their role within the agency with their personal lives. The On-Call Care Coordinator will work with the Care Management Program Supervisor to develop a schedule that includes regular, in person time in the Whatcom office as well as optional remote days.

QUALIFICATIONS

Education/Experience:

• Master's Degree in Behavioral or Health Sciences or related field and 1 year of experience providing direct human services to clients, preferably in a community setting OR
• Bachelor's Degree in an equivalent field and at least 2 years of experience providing direct human services to clients, preferably in a community setting OR
• An equivalent combination of education and experience that provides the skills, knowledge and ability to perform the work

Knowledge, Skills, and Abilities:

• Demonstrated ability to assess client health and functional status, understand and develop appropriate recovery plans and make clear and concise recommendations
• Demonstrated advocacy skills and sensitivity to the needs and values of diverse groups
• Demonstrates an ability to engage with communities of color, people with disabilities, LGBTQIA+, and other marginalized communities
• Demonstrates an understanding of institutional barriers to services
  
• Demonstrated ability, willingness and commitment to support an environment that advocates and creates a sense of belonging for individuals of all ethnicities, genders, ages, and backgrounds
• Knowledge of the local providers, services and resources, as well as the formal and informal support networks available in the service area
• Ability to communicate effectively in both oral and written format
• Ability to work independently, with good judgment and a minimum of supervision
• Ability to plan, prioritize and coordinate work assignments and/or projects
• Ability to establish and maintain effective working relationships with coworkers, community agencies, and the general public using courtesy, tact, and good judgment
• Ability to defuse difficult situations recognizing the need for sensitivity as well as assertiveness,
• Demonstrated ability to maintain a high level of confidentiality

Licenses/Certificates/Special Requirements:

• Must have a valid driver's license, a vehicle available for work-related travel, and appropriate liability insurance.

RECRUITMENT & SELECTION PROCESS

NWRC is committed to continuous improvement in our recruitment and selection practices. We strive to provide a respectful, inclusive and transparent candidate experience, while reducing barriers and supporting equitable access to employment opportunities. We prioritize timely, clear communication with candidates to reduce uncertainty and our selection process is comprised of job-related evaluation methods that are reviewed by multiple hiring team members. Applicants may request reasonable accommodation at any stage of the hiring process.