Sr Service Coordinator (Commercial HVAC)

Experience: Mid Level
Salary: $85,000 - $95,000 per year

Job Details
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We are seeking a Senior Service Coordinator to play a central role in supporting the daily operations of our Service Department. This position is crucial for enhancing customer communication, coordinating technician dispatch, and providing billing support. You will ensure efficient scheduling, maintain clear communication with customers, and accurately process completed work through invoicing. As a key point of coordination between customers, field personnel, and internal teams, your strong organizational skills, attention to detail, and dependable follow-through will help drive our service excellence.

Responsibilities:

• Coordinate incoming service requests and respond to customer calls and emails in a timely and professional manner.
• Dispatch technicians for service calls based on operational priorities and maintain communication with customers regarding service status and job progress.
• Monitor open calls and work orders daily to ensure timely scheduling, completion, and closeout, escalating issues as needed.
• Review and manage work orders for accuracy, completeness, and documentation to support billing processes.
• Create invoices for completed work and assist with prebilling reviews to ensure prompt closure of work orders.
• Maintain accurate records within service software and support documentation and workflow tracking related to service activity.

Qualifications:

• High school diploma or equivalent
• 3+ years of experience in service coordination, dispatching, scheduling, billing, or administrative support, preferably in construction, mechanical, HVAC, or plumbing environments.
• Proficient in Microsoft Office and service management or ERP software, ideally BuildOps.

A bit about us:
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We are a reputable commercial contractor with over 30 years of experience in the mechanical services industry. We are committed to delivering exceptional service and innovative solutions to our clients, focusing on quality and customer satisfaction. Our team of dedicated professionals works collaboratively to ensure smooth operations and successful project execution. As a mid-sized company, we value our employees and provide a supportive work environment that fosters professional growth, competitive compensation, and comprehensive benefits.

Why join us?
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• Competitive pay ($85k-$95k DOE)
• Health, dental, and vision insurance
• Company paid life insurance
• Paid time off/ Holidays
• Retirement savings

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