Service Coordinator 3 - Crisis Intervention - 1570

Minimum Starting Hourly Rate: $25.33/hr

Maximum Starting Hourly Rate - Dependent on Qualifications

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off - 9.23 hrs per pay period
• 10 Observed Company Paid Holidays
• 8 Hours Annual Volunteer Time Off
• Retirement Plan w/ 6% Employer Contribution
• Employee Assistance Program

GENERAL DESCRIPTION

Serves as the Lead Crisis Intervention Specialist for IDD Services. Works collaboratively with Service Coordinators, providers, hospitals, law enforcement, and other agencies to identify individuals with intellectual and developmental disabilities (IDD) who are at risk of crisis. Provides consultation, education, and intervention strategies to prevent crisis events and support stabilization. Coordinates crisis respite services, including admissions, discharge planning, and therapeutic support planning. Ensures compliance with all HHSC Performance Contract requirements and maintains accurate and timely documentation. Services are provided in a variety of settings including, but not limited to: client homes (family, group, or host homes), community settings, CCS clinics, day habilitation sites, and crisis respite programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assessment:

• Respond to referrals for Crisis Intervention Services within 48 hours.
• Complete initial screenings/assessments to determine level of need and appropriate services.
• Conduct ongoing reassessments to evaluate progress and need for continued services.

Education, Training, and Consultation:

• Provide education on IDD services to individuals, families, and providers.
• Deliver consultation to Mobile Crisis Outreach Teams (MCOT), law enforcement, emergency departments, and community partners.
• Provide client specific education and facilitate training sessions for caregivers and support systems.
• Identify and implement prevention strategies to reduce crisis events and promote coping skills.

Treatment Planning:

• Gather information from clients and stakeholders to develop therapeutic support plans.
• Identify supports necessary for successful community placement.
• Complete discharge planning for crisis respite services.

Crisis Respite Coordination:

• Coordinate admission and discharge for all crisis respite services.
• Maintain documentation and ensure all required paperwork is complete prior to service delivery.
• Collaborate with Behavior Support Supervisor and providers to coordinate services.
• Provide support and training to respite staff and contracted providers.
• Maintain master schedules and coordinate appointments during respite stays.
• Serve as liaison between the crisis intervention team and the individual’s support system.
• May provide direct care as needed, including implementing therapeutic strategies and supporting daily living needs.

Placement and Coordination

• Collaborate with Placement Coordinator on identified cases.
• Submit diversion requests and coordinate referrals to Transition Support Teams.
• Participate in CRCG meetings as needed.

Documentation

• Complete all assessments, plans, and progress notes in a timely manner.
• Enter progress notes within 48 hours of service delivery.
• Provide updates to referral sources regarding service status.

Administrative Tasks:

• Complete required HHSC reporting accurately and timely.
• Maintain provider networks for crisis respite services.
• Coordinate with IDD staff to ensure proper documentation for billing.
• Process purchase orders for contracted providers.
• Assist leadership with budgeting, program evaluation, and service improvements.

Other Work Requirements

• Maintain compliance with all required trainings.
• Demonstrate professionalism, ethical behavior, and integrity.
• Adapt to changing priorities and frequent interruptions.
• Travel regularly within the service area.
• May be required to work outside normal business hours.
• Must have and maintain a valid drivers’ license with an acceptable driving record.
• Maintain regular attendance and reliability as this is critical to business operations

GENERAL QUALIFICATIONS

Experience/Education/Licensing/Certification

• Bachelor’s degree in psychology, sociology, social work, criminal justice, or related human services field.
• Experience working with individuals with IDD, preferably in crisis settings.

Knowledge/Skills/Abilities

• Knowledge of behavior analysis principles or related disciplines.
• Ability to develop and evaluate behavior support plans.
• Strong assessment and crisis intervention skills.
• Ability to interpret data and complete reports.
• Strong communication and collaboration skills.

This position requires the ability to:

• Sit, stand, and walk for extended periods of time.
• See, hear, and communicate effectively to perform job duties.
• Use a computer, telephone, and standard office equipment for prolonged periods.
• Perform repetitive tasks such as typing, filing, and data entry.
• Lift and/or move up to 15 pounds.
• Interact frequently with consumers, staff, and the public in a professional and customer focused manner.
• Respond appropriately to challenging or unpredictable situations, including safely de-escalating and managing interactions with individuals who may exhibit verbally or physically escalated behavior, in accordance with training and Center policies.
• Maintain sufficient mental and emotional health to meet the inherent stressors of the position. An employee is “mentally fit” when their mental state allows them to perform the essential job duties of their job safely and effectively, which includes being able to concentrate, make decisions, manage stress and maintain focus.
• Work in an environment with frequent interruptions and changing priorities.
• Perform the essential functions of the position, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA).

AT-WILL EMPLOYMENT STATEMENT

Employment with Central Counties Services is at-will. This means that either the employee or the Center may terminate the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law. Nothing in this job description or any other policy, procedure, or communication should be construed as creating a contract of employment or altering the at-will nature of employment.

EQUAL OPPORTUNITY EMPLOYER

Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.