Intake Coordinator / Receptionist (Entry-Level)

We are a fast-paced personal injury and civil rights law firm seeking a reliable, organized, and professional Intake Coordinator / Receptionist for our Pasadena office. This is an entry-level position with strong growth potential for the right candidate.

Responsibilities:

• Answer high-volume incoming calls and greet clients in a professional, compassionate manner
• Conduct initial client intakes and gather critical case information
• Route calls, messages, and new case inquiries across multiple offices throughout California and to virtual staff abroad
• Maintain organized records and assist with administrative tasks
• Support the intake and pre-litigation teams in a fast-moving environment

Qualifications:

• Ability to manage a high volume of calls while maintaining professionalism and patience
• Excellent communication and customer service skills
• Strong attention to detail and organization
• Ability to multitask and coordinate across multiple teams and locations
• Dependable, punctual, and team-oriented
• Prior customer service experience preferred (legal experience not required)

Compensation & Benefits:

• Competitive hourly pay (based on experience)
• Opportunity for growth within the firm
• Training provided

To Apply:
Please submit your resume and a brief note explaining your interest in the position.

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person