Patient Counselor + Surgical Tech (Hybrid Role)

Laser Eye Center is SoCal’s original vision correction practice and one of the most trusted names in LASIK and cataract surgery. For over three decades, we’ve helped hundreds of thousands of patients experience life with clear vision—many saying they wish they had done it sooner.

We are looking for a unique, high-impact team member who can guide patients from consult to surgery—and be part of the surgical experience itself. This role blends patient counseling, sales, and surgical support, creating a seamless and powerful patient journey.

Role Overview

In this hybrid role, you are the bridge between patient decision and surgical execution. You build trust with patients, help them confidently move forward with surgery, and remain part of their journey in the operating room.

This is a high-touch, patient-facing role that combines:

• Relationship-building and patient guidance
• Sales and booking performance
• Hands-on clinical and surgical support

You are not just supporting the process—you are driving it forward.

A. Patient Counselor + Booking Responsibilities

• Welcome patients and guide them through a smooth, high-quality experience
• Build trust and help patients move from interest → decision → surgery
• Educate patients on procedures in clear, simple, and reassuring language
• Support consult flow including imaging, intake, and patient preparation
• Own follow-up: no-shows, cancellations, and will-call-back lists
• Drive bookings through confident, empathetic conversations
• Present and explain pricing and financing options clearly
• Coordinate scheduling to maximize consult-to-surgery conversion
• Work closely with doctors and team to ensure seamless patient flow
• Deliver a strong customer experience that builds loyalty and referrals

B. Surgery Tech — Additional Responsibilities

• Prepare operating suites by setting up equipment, testing lasers, and sterilizing instruments flawlessly
• Assist Surgeons during procedures with precision, calm focus, and efficiency
• Prepare and educate patients pre- and post-op, helping them feel confident and excited for surgery
• Perform visual acuity, topography, auto-refraction, OCT, Pentacam, and A-Scan testing, as needed
• Maintain fast room turnover by cleaning, restocking, and documenting after each procedure
• Support follow-up calls, cancellations, and surgery reactivation to protect daily surgical volume
• Uphold inventory, compliance, and equipment standards to prevent delays
• Travel between offices and step in wherever needed to support both patient and surgical flow

What Makes This Role Unique

• You stay with the patient from first conversation to surgery day
• You combine sales, service, and clinical skill in one role
• You directly impact both patient outcomes and practice growth
• You are part of a fast-paced, high-performance environment

Qualifications

• Bilingual in English and Spanish (required)
• 2–3+ years in sales, customer service, or patient-facing roles
• Experience in ophthalmology or surgical/clinical setting preferred
• Strong communicator who can build trust and guide decisions
• Comfortable in both sales conversations and clinical environments
• Detail-oriented with ability to multitask in a fast-paced setting
• Reliable, professional, and team-oriented
• Willingness to travel between locations

Compensation & Benefits

• Hourly Pay: $24–$30/hour (based on experience)

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Who This Role Is For

• Someone who enjoys helping people make life-changing decisions
• Someone who thrives in a high-energy, results-driven environment
• Someone who wants to be part of both the patient experience and surgical outcome

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Medical Specialty:

• Perioperative Care
• Surgery

Ability to Commute:

• Los Angeles, CA 90017 (Required)

Ability to Relocate:

• Los Angeles, CA 90017: Relocate before starting work (Required)

Work Location: In person