HVAC/plumbing Sr Service Coordinator

We are seeking an experienced Senior Service Coordinator to manage and optimize field service operations for HVAC and plumbing work. This role ensures timely response to service requests, coordinates schedules and dispatch, serves as the primary customer and technician contact, and supports project and budget tracking. The ideal candidate has proven HVAC service experience, strong organizational and communication skills, and the ability to prioritize emergency work while maintaining high customer satisfaction.

Key Responsibilities

• Coordinate and prioritize inbound service requests for HVAC and plumbing, ensuring timely response and resolution.
• Schedule and dispatch field technicians using company scheduling/dispatch software; adjust assignments as work and staff availability change.
• Serve as the main point of contact for customers and techniciansprovide status updates, manage expectations, and document interactions.
• Triage and prioritize emergency and warranty calls to minimize downtime and safety risks.
• Maintain accurate job records, work orders, and service documentation in the field management system.
• Monitor parts inventory and coordinate procurement or redistribution to meet service needs.
• Support small projects and work orders by tracking timelines, resources, and budget impacts; escalate larger issues to project managers.
• Assist with budget tracking and cost control for service operations, including labor and parts usage.
• Generate regular operational reports (technician utilization, response times, outstanding work orders) and recommend process improvements.
• Coach and mentor junior coordinators or dispatch staff; maintain clear communication between field, service management, and office teams.
• Ensure compliance with safety policies, licensing requirements, and regulatory standards in service documentation and dispatch decisions.

• Minimum 35 years of experience coordinating HVAC or service operations; hands-on HVAC field experience is strongly preferred.
• Proven experience with service scheduling and dispatch workflows; familiarity with field service management software.
• Strong customer service and communication skillsable to interact professionally with customers, technicians, and management.
• Excellent organizational skills and the ability to multitask in a fast-paced environment, including handling emergency dispatches.
• Working knowledge of HVAC systems and service procedures; plumbing experience is a plus.
• Comfortable supporting budget tracking and basic financial oversight for service operations; experience with cost control preferred.
• Experience or familiarity with project management principles and scheduling large service jobs is desirable.
• Technical/mechanical aptitude and troubleshooting familiarity are nice-to-have.
• Valid drivers license and ability to travel to job sites as needed; certifications (e.g., EPA 608) or relevant trade credentials are a plus.
• High school diploma or equivalent required; associate degree or technical certification in HVAC, plumbing, or mechanical trades preferred.

Benefits

Vacation/PTO
 

Medical
 

Dental
 

Vision
 

401k
 

Bonus

 

Chris.Hansen@CyberCoders.com
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
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Chris Hansen - Executive Recruiter

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role.

CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

This job was first posted by CyberCoders on 03/30/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

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