Intake Coordinator

$28–$34/hour DOE | Full-Time | Petaluma, CA Two Schedules Available: Mon–Fri 10:30am–7pm (In-Office) OR Friday - Tuesday 9am–5:30pm (Hybrid)

About the Role: Be the first point of contact for families seeking help for their teen. You'll guide parents through the admissions process—answering calls, verifying insurance, completing screenings, and coordinating smooth transitions into treatment. This role is central to our mission: every family's journey starts with you.

Why Join Us:

• Meaningful work—help families access care during critical moments
• Two schedule options to fit your life
• Hybrid option available (includes weekend remote work)
• Full benefits: Medical, Dental, Vision, 401(k) + match, PTO
• Collaborative team alongside clinical, outreach, and operations staff

What You'll Do:

• Answer intake calls promptly and professionally, including evenings and weekends, depending on schedule
• Return missed calls, voicemails, and inquiry forms in a timely manner
• Verify insurance benefits (VOB) and communicate coverage and out-of-pocket costs to families
• Complete admissions screenings and assessments
• Coordinate with Kaiser case managers and referral sources to ensure smooth admissions
• Document all communications in Salesforce and maintain accurate records
• Process admission documents via DocuSign and create new clients in EHR
• Work closely with clinical and business development teams to hand off new admissions efficiently
• Coordinate resources with community services and agencies as needed

What We're Looking For:

Must Have:

• 1+ year experience in admissions or intake in a behavioral health setting (residential preferred)
• High school diploma
• Valid driver's license and reliable transportation
• Strong verbal and written communication skills
• Comfortable discussing insurance, benefits, and sensitive family situations with empathy and professionalism

Preferred:

• Bachelor's degree
• Spanish-speaking a plus
• Experience with Salesforce, EHR systems, and DocuSign
• Background in adolescent treatment or mental health admissions

About Muir Wood: We provide trauma-informed, relationship-centered residential treatment for teens ages 12–17 struggling with mental health and substance use challenges. Join a team committed to clinical excellence, compassion, and collaboration.

Muir Wood Teen Treatment is an Equal Opportunity Employer.