Awake Overnight Counselor

The Awake Overnight Counselor ensures the safety, stability, and well-being of residents residing in the Permanent Supportive Housing (PSH) program. This position provides overnight supervision, crisis response, and documentation to maintain a secure and supportive residential environment for individuals transitioning from homelessness to permanent housing.

This role is essential to maintaining 24-hour coverage, promoting housing stability, and supporting the agency’s commitment to Housing First and trauma-informed care principles.

Essential Duties/Responsibilities

• Maintain awake and alert overnight presence
• Conduct routine building rounds and safety checks.
• Monitor building access and enforce program policies.
• Respond to emergencies, inform housing staff on call and contact first responders as necessary.
• Provide de-escalation and crisis intervention.
• Address resident concerns and conflicts.
• Support a calm, respectful, and structured living environment.
• Promote community standards consistent with permanent housing expectations.
• Complete overnight shift logs and incident reports.
• Document resident interactions in compliance with agency standards.
• Communicate critical updates to the daytime case management team.
• Maintain confidentiality and professional boundaries.
  
  

• Highly reliable, proactive, independent, and consistent.
• Knowledge of Motivational Interviewing, Housing First, harm reduction, and trauma-informed care.
• Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person-centered plans.
• Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs.
• Strong communication, advocacy, interpersonal, and customer service skills.
• Excellent organizational, time management, and attention to detail.
• Competent with Microsoft Office Suite or related software.
• Able to work independently and collaboratively in a fast-paced environment.
• Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
  
  

• High School Diploma or GED required, associate or bachelor’s degree in human services field preferred.
• Minimum of three years’ experience working with individuals experiencing homelessness, mental health, or substance use challenges required
• Strong crisis management and conflict resolution skills.
• Ability to work independently and remain awake throughout shift.
• Basic computer proficiency and report writing skills.
• CPR/First Aid certified (or willing to obtain).
• Driver’s license and reliable transportation strongly preferred.
• Proficiency in English required; bilingual in Spanish preferred.