The Assistant Case Management (ACM) Manager plays a pivotal role in working with the CM Manger to oversee and optimizing the case management processes within the hospital setting. This position involves assisting the CM manager in managing a team of case managers, coordinating patient care plans, ensuring efficient utilization of resources, and maintaining compliance with regulatory standards. The ACM Manager collaborates with interdisciplinary teams to facilitate smooth transitions of care, promote patient-centered care practices, and achieve optimal patient outcomes. Responsible for the direction of case manager and social work team at the hospital and fiscal resources of the hospital Care Management program. Assist the CM Manager in operations of the CM functions across the health care continuum, interfacing with professionals from multiple disciplines to facilitate the best possible outcomes in the most resource-appropriate manner.
Include, but are not limited to:
Leadership and Team Management:
- Works with CM Manager to Supervise and mentor a team of case managers, providing guidance and support in their daily activities.
- Foster a collaborative and inclusive team environment, promoting professional growth and development among staff members.
- Participates on assigned medical staff and hospital corporate committees; promotes effective communication between departments, acting as a liaison to facilitate information sharing, collaborative problem solving and adequate provision of support services; fosters and maintains collaborative relationships within the hospital and the Health System, and with external agencies related to quality and performance initiatives as well as day to day operations issues that may arise.
Responsible for establishing appropriate staffing levels and work assignments, developing performance criteria for staff, serving as an expert resource on laws, policies and operational
- procedures, and ensuring that the operations of the Care Coordination/Social Work department are consistent with organizational standards.
Care Coordination and Discharge Process :
- Works with CM Manage Coordinate with healthcare providers to develop and implement comprehensive care and discharge plans tailored to each patient's needs. Providing patient choice options per regulatory requirements
- Ensure timely and appropriate discharge planning, including arranging post-discharge services and support for patients and families.
- Leading daily surveillance of observation cases and works with PA discussing any barriers to progression of care or discharge.
Interdisciplinary Collaboration:
- Collaborate with physicians, nurses, social workers, and other healthcare professionals to facilitate interdisciplinary communication and coordination of care. Leads and educates the Case Managers an Social workers to participate in the interdisciplinary forums
- Participates and leads the team in interdisciplinary rounds and meetings to discuss patient care plans and address complex cases.
- Actively communicates information to other CM team members and interdisciplinary teams regarding progress or payer issues related to continued hospitalization and post-acute service associated with the patients discharge plan.
- Refers cases and issues to Physician Advisors or Designees in compliance with department procedures with timely follow up as indicated.
Compliance and Quality Assurance:
- Works with CM Manage ensure compliance with regulatory requirements, accreditation standards, and hospital policies related to case management.
- Conduct regular audits, review of reports to drive outcomes and quality assessments to evaluate the effectiveness of case management processes and identify areas for enhancement.
- Coordinates with the CM RN and/or CMA to identify and complete the process for CMS required patient notices.
- Works with Utilization Management Committee and understands the need to complete and documents utilization reviews, physician advisor referrals and other communications related to assigned cases in accordance with department policy and procedure.
- Complies and leads the team to manage the Condition of Code 44 process, CMS required patient notices and other regulatory requirements within the utilization management process.
- Maintains proficiency in the application of organization selected clinical review criteria sets evidenced through IRR testing.
Staff Development and Training:
- Works with CM Manager to implement and align with AHS system expectations with training programs, workshops, and continuing education opportunities to enhance the knowledge, skills, and competencies of social work staff.
- provide mentorship, coaching, and support to new hires and less experienced team members to facilitate their professional growth and development.
Performance Management and Reporting:
- Assist the CM Manger to maintain performance metrics and dashboards to track key performance indicators related to case management.
- 20. Assist the CM Manger to Prepare and present reports on departmental performance, utilization trends, and outcomes to hospital leadership and stakeholders.
Continuous Improvement:
- Assist the CM Manger to enhance case management processes, standard work , workflows, and documentation practices to improve efficiency and effectiveness.
- Stay abreast of industry trends, best practices, and innovations in case management and healthcare delivery.
Requirement -
Graduate of an accredited school of Social Work
NJ LSW / LCSW Highly preferred
Experience:
Prior leadership and clinical experience in the care and management of hospitalized patients preferred.
Acute care and care coordination/discharge planning experience preferred.
Certified Case Manager -CCM is highly preferred
At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
- Atlantic Health Morristown Medical Center, Morristown, NJ
- Atlantic Health Overlook Medical Center, Summit, NJ
- Atlantic Health Newton Medical Center, Newton, NJ
- Atlantic Health Chilton Medical Center, Pompton Plains, NJ
- Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
- Atlantic Health Goryeb Children's Hospital, Morristown, NJ
- Atlantic Health CentraState Healthcare System, Freehold, NJ
- Atlantic Medical Group
- Atlantic Visiting Nurse
- Atlantic Mobile Health
- Atlantic Rehabilitation
We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
- Chosen for 17 years by Fortune as one of the magazine’s “100 Best Companies to Work For."
- Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the “World’s Best Hospitals” in 2026.
- Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings.
- Atlantic Health scored four “A” grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
- Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
- Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026.
- Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
- Named by Newsweek as one of America’s Greatest Workplaces for Inclusion & Diversity 2025.
- Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.
Our Atlantic Neuroscience Institute is the region’s leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services. We are also certified as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else in New Jersey. Our CyberKnife® program is the largest and most experienced in the state. We also have a satellite emergency department in Union, NJ, which treats about 40,000 emergency cases each year.
Committed to providing exceptional care, Overlook Medical Center has achieved the prestigious Magnet® recognition. This designation from the American Nurses Credentialing Center is the highest national honor for nursing excellence. What’s more, Overlook Medical Center has advanced certification from The Joint Commission for perinatal care and is designated an Advanced Comprehensive Stroke Center. Additional Joint Commission-certified services include behavioral health care, spine surgery, wound care, and primary care medical home (PCMH).
Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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EEO STATEMENT
Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
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