Patient Care Coordinator (Optometry)

We, at Trinity Eye Associates, are a patient-centered, growth-focused optometric practice looking for a highly motivated Patient Care Coordinator to join our team! This is a dynamic, cross-functional role ideal for someone who thrives in a fast-paced medical environment and enjoys both patient interaction and behind-the-scenes operations.

This position goes beyond traditional front desk responsibilities—you’ll play a key role in creating an exceptional patient experience while supporting our clinical, optical, and administrative workflows.

Key Responsibilities:

Front Desk & Patient Experience

• Greet and check in/out patients with warmth and professionalism
• Collect copays and process payments
• Answer phones and assist with patient inquiries
• Scan and manage patient documents accurately

Optical Support

• Assist patients with frame selection while optician is unavailable
• Help dispense completed glasses orders
• Support overall patient flow in the optical department

Clinical Support

• Clean and prepare exam rooms between patients
• Assist with administrative clinical tasks (faxing referrals, obtaining pre-authorizations, etc.)
• Help maintain an efficient clinic workflow

Administrative & Billing Support

• Submit vision exam claims
• Send patient statements and assist with billing follow-up
• Coordinate with remote scheduling team on patient communication
• Prepare insurance authorizations for upcoming clinic days

Operations Support

• Monitor and order office supplies as needed
• Help maintain organization and efficiency across departments

Growth Opportunity:

This role is designed for growth. Team members who demonstrate strong performance and successfully complete cross-training may have the opportunity to transition into specialized roles in: Optical, Clinical, or Billing

What We’re Looking For:

• Strong customer service and communication skills
• Highly organized and detail-oriented
• Ability to adapt in a fast-paced environment
• Team player with a positive, solutions-focused mindset
• Sales or retail experience is a plus
• Medical or optometry experience is a plus

Our Core Values:

We are deeply committed to building a team that reflects our values:

• Patient-Centered Care – Every decision is made with the patient in mind
• Family Spirit – We create a supportive, respectful environment
• Compassion – We treat every patient and staff member with empathy and care
• Excellence – We hold ourselves to the highest standards
• Growth Mindset – We are always learning and improving
• Positivity – We bring energy and optimism to our workplace

Why Join Us:

• Opportunity to learn multiple areas of optometry
• Clear pathway for growth and advancement
• Supportive, team-oriented culture
• Meaningful work that impacts patients’ lives daily

If you are someone who enjoys helping people, thrives in a team environment, and wants to grow within an optometric practice, we’d love to meet you!

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person