Patient Care Coordinator/Front Desk Receptionist

About Us

Dr. Jessica Cohen Orthodontics is a patient-centered orthodontic practice committed to creating confident, healthy smiles in a welcoming and supportive environment. We pride ourselves on delivering exceptional care while making every patient feel comfortable and valued.

Position Overview

We are seeking a friendly, organized, and detail-oriented Patient Care Coordinator to serve as the first point of contact for our patients and families. This role is essential in ensuring a smooth, positive experience from the initial consultation through ongoing treatment.

Key Responsibilities

Patient Experience

• Greet patients and families with warmth and professionalism
• Manage check-in and check-out processes efficiently
• Answer phones, emails, and messages in a timely manner
• Create a welcoming and positive office atmosphere

Scheduling & Coordination

• Schedule and confirm appointments using practice management software
• Maintain an organized and efficient daily schedule
• Coordinate new patient consultations and follow-ups

Insurance & Financial Coordination

• Verify insurance benefits and eligibility
• Explain treatment costs, insurance coverage, and payment options
• Collect payments and maintain accurate financial records

Administrative Duties

• Maintain accurate patient records and documentation
• Ensure compliance with HIPAA and office policies
• Assist with correspondence and office organization

Patient Support

• Guide patients through treatment steps and expectations
• Support consultation processes and follow-ups
• Build strong relationships to enhance patient satisfaction

Qualifications

• Previous experience in a dental or orthodontic office preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Comfortable using computers and scheduling systems
• Positive attitude and team-oriented mindset

What We Offer

• Competitive pay (based on experience)
• Supportive and collaborative team environment
• Opportunities for growth and development
• A positive workplace focused on patient care and excellence

Pay: $19.00 - $24.00 per hour

Benefits:

• Paid time off
• Retirement plan
• Wellness program

Work Location: In person