Clinical Care Coordinator

The Clinical Care Coordinator provides direct clinical services and supports individuals at the point of entry into care. This role combines care coordination, walk-in engagement, and counseling services to ensure timely, appropriate, and effective behavioral health care. The position requires strong clinical skills, flexibility, and the ability to engage clients in a fast-paced, client-facing environment.

Essential Job Duties And Responsibilities

• Provide care coordination services, including screening, referral, and linkage to appropriate treatment and support services
• Collaborate with internal teams and external partners to ensure continuity of care
• Assist clients in navigating systems of care and addressing barriers to treatment
• In coordination with agency leadership, conduct outreach to referral partners to build and maintain strong relationships, including routine follow-up and expression of appreciation to support ongoing collaboration and referral engagement.
  
  

• Respond to walk-in clients with timely, compassionate, and professional support
• Conduct brief screenings and needs assessments to identify appropriate services
• Facilitate immediate connections to services, including crisis support when needed
  
  

• Provide direct clinical services, including assessment, diagnosis, treatment planning, and counseling
• Deliver individual and/or group counseling using evidence-based practices
• Maintain accurate, timely clinical documentation in accordance with organizational, state, and federal requirements
  
  

• Participate in ongoing training related to clinical interventions and evidence-based practices
• Apply training and newly acquired skills to service delivery
• Participate in clinical supervision and consultation as required
  
  

• Comply with all organizational policies, procedures, and confidentiality requirements, including HIPAA and 42 CFR Part 2
• Participate in team meetings, case staffing, and organizational initiatives
• Support data collection, reporting, and outcome measurement activities as assigned
  
  

• Primary duties are performed in an office-based setting, including care coordination and walk-in service delivery
• Some community-based work may be required to support outreach, engagement, and continuity of care
  
  

• Master’s degree in counseling, Social Work, or a related field required
• Current licensure or eligibility for licensure in the State of Texas (e.g., LPC-Associate, LPC, LCSW, LCDC)
  
  

• Experience in behavioral health and/or substance use treatment preferred
• Experience with intake processes, care coordination, or crisis response strongly preferred
  
  

• Strong interpersonal and client engagement skills
• Ability to work effectively in fast-paced, client-facing environments
• Knowledge of community resources and systems of care
• Commitment to trauma-informed and culturally responsive care
  
  

• Ability to balance clinical responsibilities with access-to-care functions
• Strong organizational and documentation skills
• Team-oriented with a collaborative approach