Patient Care Coordinator

Position: Virtual Care Coordinator

Location: New York, NY 10017

Job Type: Contract

Contract: 13 weeks (with potential extension)

Schedule: 5 Days/Week | 7.5-hour shifts

Guaranteed hours per week: 37.5

Pay: Up to $28/hour

Job Summary

Pride Health is seeking an experienced Virtual Care Coordinator for a contract opportunity in New York, NY. This role supports virtual hospital services through telehealth, remote patient monitoring, and coordination of patient-centered care while collaborating closely with clinical teams and leadership.

Responsibilities

• Monitor patients remotely for safety and clinical needs

• Support telehealth services and virtual patient care programs

• Triage and assign cases for virtual monitoring/observation

• Collaborate with clinical teams, physicians, and IT partners

• Track telehealth performance metrics and identify trends

• Perform quality assurance reviews and workflow improvements

• Provide real-time troubleshooting support for telehealth platforms

• Document patient observations and escalate clinical concerns

• Assist in training staff on telehealth systems and workflows

• Ensure compliance with HIPAA and patient privacy standards

• Maintain accurate records of patient interactions and safety events

Requirements

• Minimum 3 years of direct patient care experience

• Experience with telehealth or remote patient monitoring

• Familiarity with EMR systems (EPIC preferred)

• Strong communication, multitasking, and problem-solving skills

• Experience with quality assurance, data analysis, and workflow development

Preferred Qualifications

• Experience developing or supporting telehealth programs

• Knowledge of healthcare technology platforms and workflows

• Strong organizational and analytical skills

• Ability to collaborate with interdisciplinary teams

Why Work with Pride Health?

Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.