Patient Care Coordinator

Job Overview
Are you a people person with a knack for multitasking and a passion for helping others? Do you thrive in a fast-paced, positive, and professional environment where your energy and initiative truly make a difference?

We’re looking for a cheerful, self-motivated, and detail-oriented Patient Care Coordinator to join our vibrant healthcare team at Lotus Counseling Center!

Responsibilities

• Greet all clients, guests, and team members warmly and professionally upon arrival
• Answer incoming calls, respond to inquiries, and follow up to convert leads into scheduled patient appointments
• Schedule, reschedule, and confirm appointments while managing multiple therapist calendars
• Perform accurate and timely insurance verifications and update EMR systems accordingly
• Assist with daily administrative tasks, including creating office requisitions and maintaining records
• Protect patient privacy and confidentiality in compliance with HIPAA and company policies
• Maintain a positive, can-do attitude and provide a cheerful presence in all patient and team interactions
• Continuously seek ways to improve patient experience and office operations
• Attends staff meetings as requested by upper management
• On a daily basis, both in person and on the phone, consistently demonstrates patient confidentiality as required by our policy.

Skills

• Proven experience working in a medical office setting or similar healthcare environment.
• Excellent organizational skills with the ability to multitask in a fast-paced setting.
• Proficiency in medical administrative support functions such as appointment scheduling, record keeping, and insurance processing.
• Prior experience in a healthcare facility is highly desirable.
• Exceptional communication skills to interact effectively with patients, providers, and team members.
• 2+ years of experience using Electronic Medical Records (EMR) systems (required)
• Strong knowledge of insurance verification and healthcare procedures
• Self-starter with a positive attitude, strong initiative, and a desire to grow within the company
• Cheerful, reliable, and detail-oriented, with a genuine passion for helping others
• Ability to maintain confidentiality and uphold HIPAA standards at all times
• Must be able to commute to and work onsite in Miami, FL 33129

Pay: $18.00 - $20.00 per hour

Benefits:

• Opportunities for advancement
• Uniform allowance

Work Location: In person