Service Coordinator / Service Advisor (Marine, Automotive, Powersports)

We are a growing, family-owned dealership hiring an experienced Service Coordinator / Service Advisor to manage customer communication, repair orders, and shop workflow.

This position is ideal for candidates with experience in:
Automotive Service Advisor jobs, Marine Service Writer roles, Powersports Service Departments, or Dealership Service Coordination.

If you understand repair order management, technician scheduling, and customer service in a shop environment, this is a strong fit.

Customer Service / Service Advisor Duties

• Act as primary contact for service customers (in-person, phone, text, email)
• Write and manage repair orders with accuracy and detail
• Communicate service updates, timelines, and upsell opportunities
• Handle customer concerns and ensure high Customer Satisfaction Index and Net Promoter Scores
• Follow up with customers and support manufacturer surveys

Shop Coordination / Workflow Management

• Schedule and dispatch work with Shop Foreman and technicians
• Track all units in the shop and ensure efficient turnaround times
• Maintain workflow to maximize technician productivity and shop profitability
• Ensure quality control without compromising efficiency

Administrative & Dealership Operations

• Audit repair orders for accuracy (labor, parts, pricing, sublet)
• Coordinate with Parts Department for parts availability and inventory
• Administer warranty jobs in the best interest of the customer, dealership, and manufacturer
• Assist with insurance jobs and service-related problem solving
• Support service promotions and customer retention initiatives
• Participate in boat shows and dealership events

Qualifications

• Experience as a Service Advisor, Service Writer, Service Coordinator, or Technician
• Background in automotive, marine, RV, or powersports dealerships preferred
• Strong knowledge of repair orders, service scheduling, and shop operations
• Excellent communication and customer service skills
• Ability to multitask in a fast-paced service department environment
• Detail-oriented with strong organizational skills
• Proficient with computers (Google Workspace, Microsoft Office, dealership software, tablets)
• Valid driver’s license required
• Willing to take a background test and drug screening in accordance with the law

Schedule

• Summer: Mon–Fri 9am–5pm, Sat 9am–2pm
• Winter: Tues–Fri 8am–5pm, Sat 9am–2pm

Overtime is required during peak season. Flexibility is essential.

Compensation & Benefits

• $45,000 – $60,000/year (based on experience)
• Medical, Dental & Vision Insurance (after 90 days)
• Insurance- sponsored wellness beneftis (rotating)
• Employer-sponsored retirement plan (after 90 days)
• Paid Time Off + increasing vacation with tenure
• Bonus year end paid vacation week based on company performance
• Ongoing training and career development

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person