Warranty & Service Administrator (RMA / Returns Coordinator)

Job Overview

We are seeking a detail-oriented Warranty & Service Administrator to manage RMA (returns), warranty claims, and repair coordination in a manufacturing environment.

This role is critical to customer satisfaction, product quality, and production flow. You will work between customers and the shop floor to ensure returns are processed accurately and repairs are completed on time.

Responsibilities

• Process and track RMA (Return Merchandise Authorization) requests
• Manage warranty and non-warranty service cases
• Receive, inspect, and document returned products
• Coordinate repairs, rework, and replacements with production
• Communicate status updates to customers (phone & email)
• Maintain accurate records in ERP and tracking systems
• Follow up on open RMAs to ensure timely turnaround
• Work cross-functionally with Production, Shipping, and Customer Service

Requirements

• High school diploma or GED
• 1–3 years experience in: Manufacturing support, OR Customer service, OR logistics/shipping / returns
• Strong attention to detail and accuracy
• Organized and able to manage multiple tasks
• Comfortable with computers (Excel, email; Dynamics Business Central ERP a plus)
• Clear communication skills

Preferred

• Manufacturing or automotive experience
• Experience with RMA, warranty, or repair coordination

Work Environment

• Office + shop floor
• Standing, walking, computer use
• Occasional lifting up to 50 lbs

Why Join DSS

• Stable, growing company
• Direct impact on customers and operations
• Learn production, quality, and warranty processes

Equal Opportunity Employer

The Drive Shaft Shop is an Equal Opportunity Employer.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Application Question(s):

• Are you comfortable using a computer for data entry and tracking work?
• What is your expected hourly wage?

Experience:

• customer service, manufacturing, or logistics: 1 year (Required)

Ability to Commute:

• Salisbury, NC 28147 (Required)

Work Location: In person