Healthcare Enrollment and Intake Coordinator

Randstad USA

place South Pasadena, 91030

local_atm $41.5 - 42.5 USD per HOUR

Our client is seeking a detail-oriented, highly organized Enrollment & Intake Coordinator to join our collaborative healthcare team. This role is the "engine" of our group submission process, ensuring that new client data is captured accurately and moved through our systems efficiently.

This is a dynamic position that requires a "multitasker by nature"—someone who can pivot from high-volume data entry to providing professional email support to brokers without missing a beat. If you are a proactive communicator who enjoys working in a fast-paced, team-oriented environment, we want to hear from you.

salary: $41.5 - $42.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Intake Management: Monitor and process new group submissions received via email and internal system portals.
Precision Data Entry: Execute high-volume data entry into internal trackers and CRMs with a commitment to 100% accuracy to prevent downstream processing errors.
Broker & Client Support: Act as a point of contact for basic inquiries regarding enrollment status or submission requirements (Approx. 2–6 calls and 10–20 emails per day).
Workflow Agility: Manage multiple workstreams simultaneously, shifting focus based on real-time volume fluctuations in the queue.
Collaborative Troubleshooting: Work closely with the team to divide the daily workload and "raise your hand" to ask for guidance or assistance when volume peaks.

Candidate Requirements

Experience: Minimum of 2 years of experience in a healthcare or insurance environment is preferred.
Technical Skills: * Required: Proficiency in Microsoft Office (specifically Excel for data tracking).
- Preferred: Experience with Sales Connect, SNAP, or EMWS (or similar healthcare CRM/Enrollment platforms).
Attention to Detail: Proven ability to handle complex data sets with extreme precision.
Communication: strong verbal and written skills; comfortable communicating with professional brokers and external clients.
Adaptability: A quick learner who thrives in an environment where tasks and priorities change daily.

Skills

Benefit Administration

Data Entry

Customer Service

Working Independently

Multi-tasking

Answering Phones

MS Office

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.