Patient Care Coordinator

Front Desk Coordinator

Medical Office – Portola Valley, CA

We are a 23-year established medical practice seeking a professional, organized, and reliable Front Desk Coordinator to manage the daily operations of our front desk.

This is a key role in a fast-paced, patient-focused environment. The ideal candidate is detail-oriented, comfortable multitasking, and able to balance administrative responsibilities with patient interaction and sales support.

Responsibilities

• Greet, check in, and check out patients in a warm, professional manner
• Manage a busy front desk and maintain smooth daily operations
• Answer phones, emails, and text communications promptly and professionally
• Schedule and book patient appointments while optimizing provider schedules
• Assist patients with questions regarding services, procedures, and products
• Support sales of treatments, packages, and skincare products
• Maintain accurate and organized patient charts and documentation (paper-based system)
• Process payments and assist with basic bookkeeping tasks
• Monitor and manage office and clinical supplies and equipment
• Coordinate with vendors and sales representatives
• Work closely with providers to ensure efficient patient flow

Requirements

• 1–3+ years of customer service experience (medical office, dental, hospitality, or similar)
• Strong communication skills and professional demeanor
• Ability to multitask and stay organized in a fast-paced environment
• High attention to detail and reliability
• Comfortable handling phones, scheduling, and in-person patient interaction simultaneously
• Must be comfortable working in a paper-based office system
• Must be located within commuting distance to Portola Valley, CA

Preferred

• Experience in a medical spa, plastic surgery, or dermatology practice
• Familiarity with aesthetic treatments or skincare
• Sales or retail experience in a service-based setting

Schedule & Compensation

• Full-time or part-time (to be discussed)
• Some flexibility may be required
• Competitive hourly pay based on experience

To Apply

Please submit your resume

Pay: $24.00 - $35.00 per hour

Benefits:

• Employee discount
• Opportunities for advancement

Work Location: In person