Patient Care Coordinator Team Lead

About the Role

At Evolve, we believe patient experience is everything. We’re looking for a Patient Care Coordinator (Team Lead) who can deliver concierge-level service while keeping our front office running like a well-oiled machine.

This is not your typical front desk role—you’ll serve as the go-to leader for daily operations, supporting the team, optimizing schedules, and ensuring every patient interaction feels seamless, professional, and genuinely welcoming.

What You’ll Do

Lead the Front Office

• Act as the day-to-day lead for front desk operations
• Support, guide, and train team members on systems and service standards
• Help onboard new hires and reinforce best practices
• Identify opportunities to improve workflows and efficiency

Deliver an Exceptional Patient Experience

• Greet and assist patients in person and across phone, text, email, and social media
• Provide accurate information on services, treatments, and pricing
• Create a high-touch, concierge-level experience from start to finish

Own Scheduling & Flow

• Manage appointments and coordinate treatment schedules
• Optimize provider schedules to reduce gaps and maximize efficiency
• Keep the day running smoothly and proactively adjust as needed

Support Operations & Administration

• Maintain accurate patient records and documentation
• Process payments and assist with billing questions
• Coordinate logistics like blood pickups and daily office needs

Drive Growth & Engagement

• Nurture leads through Zenoti and Enrollment Genius
• Support marketing efforts via email, SMS, and social media
• Help ensure timely follow-up and strong conversion rates

Maintain a High-Standard Environment

• Ensure the clinic is clean, organized, and always patient-ready
• Uphold presentation and service standards across the team

What We’re Looking For

• Experience in a patient-facing or healthcare administrative role (required)
• Leadership or supervisory experience (strongly preferred)
• Strong communication skills—professional, warm, and confident
• Highly organized with strong attention to detail
• Comfortable multitasking in a fast-paced environment
• Experience with scheduling systems (Zenoti is a plus)
• Sales-minded with a passion for helping people
• Discreet and trustworthy with sensitive information

Why Join Evolve?

• Competitive hourly pay: $30–$35/hour
• Opportunity to step into a leadership role with real impact
• Work in a positive, patient-focused, and growing environment
• Be part of a team that values professionalism, care, and experience

Apply Today

If you’re someone who thrives in a fast-paced environment, loves creating exceptional experiences, and is ready to step into a leadership role—we’d love to meet you.

Pay: $30.00 - $35.00 per hour

Work Location: In person