Client Care Coordinator

Are you energetic, fast-paced, team-oriented, and friendly? Do you want to work for a company that truly believes its people are its greatest asset? We are passionate about doing what’s right for both our team and our clients, fostering a positive, upbeat atmosphere and culture. As a fast-growing company, we’re looking for motivated individuals who are eager to work hard, collaborate, and grow within a company they’re proud to be part of.

Position Summary
The Client Care Coordinator is responsible for creating an exceptional client experience by delivering a high level of customer service to Couture clients, prospective clients, and guests.

Essential Duties & Responsibilities

• Greet clients, prospective clients, and guests with professionalism and warmth
• Manage front desk operations, including:
• Answering phones and assisting callers with questions
• Checking clients in and out of the system
• Scheduling and confirming appointments
• Processing new memberships, transfers, and cancellations
• Provide tours to prospective clients
• Participate in Couture med spa events as needed
• Consult with clients to understand their goals and educate them on available treatment options (final recommendations are made by a Couture provider)
• Update and maintain accurate client accounts
• Assist providers during treatments
• Take before-and-after photos of clients
• Collect and review medical histories for completeness
• Document client treatments and settings
• Perform treatments using approved devices, in accordance with state regulations
• Respond to client questions and concerns promptly and professionally; escalate issues when necessary
• Provide administrative and clinical support to ensure efficient operations
• Prepare treatment rooms and maintain cleanliness before, during, and after client visits
• Maintain overall cleanliness and organization of the spa
• Properly dispose of contaminated supplies

Qualifications & Requirements

• Esthetician or Medical Assistant experience preferred, but not required
• Receptionist experience preferred, but not required
• Strong customer service background
• Ability to work effectively in a team environment
• Basic computer proficiency
• Passion for the aesthetics industry
• Positive, upbeat attitude
• Reliable and punctual
• Excellent interpersonal and communication skills, with a commitment to exceeding client expectations
• Strong listening, empathy, and problem-solving abilities
• Professionalism and diplomacy in all interactions
• High school diploma or GED required
• Must be at least 18 years old

Physical Demands

• Ability to stand and walk for extended periods
• Frequent verbal communication, both in person and on the phone
• Ability to lift up to 25 pounds occasionally
• Potential exposure to chemicals used in medical treatments

Compensation
This is a full-time position with a starting pay of $18 per hour.

Pay: $18.00 per hour

Benefits:

• Employee discount

Work Location: In person