Medical Front Desk / Patient Care Coordinator (Sales + Admin)

About Us

Family Weight & Wellness Clinic is a physician-led medical practice specializing in medical weight loss, hormone optimization, and metabolic health. With over 30 years of clinical experience, we provide compassionate, evidence-based care that helps patients achieve real, lasting results.

We are seeking a friendly, dependable, and detail-oriented Front Desk / Patient Care Coordinator who can combine excellent customer service, strong communication, and financial responsibility.

Why This Role is Unique

This is not just a front desk job—you will play a key role in:
✔ Creating an exceptional patient experience
✔ Supporting patient education and service enrollment
✔ Managing daily financial transactions with accuracy

We welcome gap year pre-med, pre-nursing, or healthcare-focused students, but this role is also ideal for candidates with front desk + sales + payment processing experience.

Key Responsibilities

• Greet and check in patients with warmth and professionalism
• Answer phones and schedule appointments efficiently
• Guide patients through services and treatment plans (sales support role)
• Process payments (credit card, cash, etc.) accurately and securely
• Perform daily financial reconciliation / balance reports
• Maintain accurate patient records and front desk documentation
• Ensure smooth patient flow and communication with clinical staff
• Keep front office clean, organized, and welcoming

Qualifications

• Associate’s or Bachelor’s degree preferred
• Previous front desk, medical office, or customer service experience preferred
• Experience handling payments, cash balancing, or POS systems is a strong plus
• Strong communication and interpersonal skills
• Friendly, confident, and professional demeanor
• Self-starter with excellent attention to detail
• Comfortable discussing services and supporting patient decisions

Ideal Candidate

• Pre-med, pre-nursing, or healthcare career-focused (gap year friendly)
• OR
• Experienced front desk professional with sales and financial handling experience You are:
• ✔ Personable and patient-focused✔ Organized and reliable✔ Comfortable with numbers and financial accuracy✔ Motivated to grow and take initiative
• Compensation & Benefits
• Competitive hourly pay (based on experience)
• Performance-based bonus opportunities (front desk sales support)
• No night shift, no weekend shift
• Valuable clinical and patient care experience

Pay: $15.00 - $18.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Employee mentoring program
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Professional development assistance

Application Question(s):

• Are you a self-starter?

Education:

• Associate (Required)

Work Location: In person