Bilingual Intake Coordinator

We’re looking for a Bilingual Processing Coordinator for an in-office role in Dallas, TX. Our ideal candidate is passionate about helping families access therapy services for their children, and thrives in a collaborative, mission-driven environment.

Essential Duties And Responsibilities

• Process incoming referrals and verify accuracy and client eligibility.
• Enter and maintain client information in KanTime, Processing Rosters & Referral Reports.
• Communicate with families regarding scheduling, availability, and service updates.
• Coordinate therapist staffing based on location and experience.
• Manage processing workflows required to initiate therapy services.
• Create certification forms and maintain electronic documentation.
• Request and track Medicaid initial authorizations and verify eligibility twice monthly.
• Manage client holds, discharges, and related electronic documentation.
• Support team goals and perform additional duties as assigned while complying with safety policies.
  
  
  

• Bilingual English/Spanish (required)
• High school diploma or GED
• 1+ year of administrative experience
• Strong communication, organization, and multitasking skills
• Proficiency in Microsoft Office and database systems
• Ability to add, subtract, multiply, and divide with simple two-digit numbers.
  
  
  

• Growth opportunities in a mission-driven organization
• Medical, dental, and vision insurance
• Paid time off
• 401(k)
  
  
  

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Ability to sit at a computer for an extended period.
• Light physical activity performing non-strenuous activities of an Administrative nature.
• Specific vision abilities required by this job include close vision requirements (clear vision at 20 inches or less).
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

INDA