IntroductionWhen you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.GRADE11LOCATION OF POSITIONDepartment of Human ServicesFamily Investment AdministrationOffice of Long Term Care746 Frederick Rd.Catonsville, MD 21228Main Purpose of JobThe primary function of this position is to determine eligibility and provide case management services for Long Term Care (LTC) and Modified Adjusted Gross Income (MAGI) and Non- MAGI Medical Assistance in accordance with federal, State, and local regulations policies, and procedures. The Long Term Care Medical Assistance program provides financial assistance to Maryland's residents in need of nursing home care. Community Medical Assistance eligibility is tested for Maryland residents upon exit from nursing care facilities.POSITION DUTIES

Determines customer eligibility for Long Term Care and Community, MAGI and Non-MAGI, as well as Department policies and procedures with 90% accuracy.
Maintains and monitors caseload in order to ensure timely services to customers in accordance with federal and State regulations and Department policies and procedures with 96% compliance.
Interview/screen customers by analyzing verifications, interpreting and applying program knowledge of federal and State regulations and policies and Department policies and procedures prior to issuing a Request for Information with 90% accuracy.
Maintains a working knowledge of all federal and State regulations and policies, Department policies and procedures, and eligibility and data repository systems.
Completes assignments timely 96% of the time.
All Corrective Action Requests (CAR) will be completed by the due date with 90% accuracy.

MINIMUM QUALIFICATIONSApplicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.Education: Graduation from an accredited high school or possession of a high school equivalency certificate.Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.Notes:1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.DESIRED OR PREFERRED QUALIFICATIONSPreference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Six months of experience processing eligibility for governmental assistance programs.
Six months of experience using computer software such as Microsoft Word, Excel, Google Docs and Sheets.
Six months of customer service experience with staff members, agencies, and the general public.

SPECIAL REQUIREMENTSCandidates may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned.SELECTION PROCESSPlease make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.If you are in State service and are a promotional candidate, your salary will be determined in accordance with the State of Maryland Guidelines.EXAMINATION PROCESSThe assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.BENEFITSAs an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:

Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).

Annual Leave - ten (10) days of accumulated annual leave per year.

Sick Leave - fifteen (15) days of accumulated sick leave per year.

Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

Holidays - State employees also celebrate at least twelve (12) holiday per year.

Pension - State employees earn credits towards a retirement pension.

Positions may be eligible for telework.

FURTHER INSTRUCTIONSThe online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, Attn: Trelia Gunter, 25 S. Charles Street, Baltimore, Maryland 21201.All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to trelia.gunter@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.If you have any questions concerning this recruitment process for this position, please contact 410-767-7416.TTY Users: call via Maryland Relay. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.