- Location: 1620 W. Northwest Hwy STE 100, Grapevine, Texas 76051
- Hours: Monday through Friday from 8:00am to 5:30pm
- Receives inbound calls from patients regarding orders for medications, pharmacy services, and any other non-clinical inquiries.
- Conducts patient outreach calls regarding compliance and routine matters in accordance with the patient management program.
- Must meet required productivity and quality standards and goals as set by the Senior Director, Shared Services.
- Performs data entry, including patient demographic, billing, medical history, and prescription information.
- Conducts insurance verification, coordination of benefits, co-pay collection.
- Provides pricing, availability, and schedule information.
- Performs specialty and retail order scheduling.
- Effectively triages customer's questions and needs to the appropriate staff member on the Pharmacy Team.
- Provides excellent customer service as evidenced by a willingness and ability to assist customers with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude.
- Upholds patients' rights, including privacy and confidentiality.
- Operates effectively in a fast-paced deadline-driven environment that requires attention to detail and the ability to multitask.
- Performs other duties as assigned.
- Bilingual - Spanish
- High School Diploma or GED
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and
- Two (2) to three (3) years related experience and/or training, or equivalent combination of education and training preferred.
- Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner.
- Must be detail-oriented, with strong organizational and multitasking skills.
- Communicates effectively with patients and colleagues/employees of the organization.
- Ability to interact and communicate with people over the phone, sometimes in stressful situations.
- Ability to understand and follow instructions, work independently and efficiently.
- Basic data entry and/or word processing skills with the ability to verify data input and correct errors.
- Conveys empathy and understanding when handling customer service issues.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- This position requires the ability to handle stressful situations in a calm and courteous manner at all times.
- This position also requires the ability to:
- Sit, use hands to handle or feel, talk and hear constantly 67-100% of time OR 6 or more hours.
- Reach with hands and arms frequently 34-66% of time OR 4-6 hours.
- Stand, walk and stoop, kneel and crouch occasionally 0-33% of time OR 1-3 hours.
- Lift and/or move up to 10 to 25 pounds occasionally 0-33% of time OR 1-3 hours.
- As Passionate Transformers, we find a better way to innovate relentlessly.
- Being Mission Driven, we consistently deliver on our promises.
- Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
- Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
- Intellectually Curious, eager to think deeper to learn and improve.
- In Doing the Right Thing, we lead by example in ALL we do.
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