Medical Receptionist / Patient Care Coordinator

About Us

Truspine is a modern, patient-centered chiropractic and integrative health clinic specializing in chiropractic care, acupuncture, shockwave therapy, laser therapy, and body contouring. We are known for delivering exceptional results and a high-touch patient experience in a welcoming, professional environment.

We are growing and looking for a motivated, detail-oriented Patient Care Coordinator who wants more than a typical front desk role.

Why This Role is Different

This is not a basic receptionist position. This role is ideal for someone who:

• Wants to grow within a healthcare setting
• Enjoys taking initiative and being part of a high-performing team
• Is comfortable with a fast-paced, evolving environment

Key ResponsibilitiesFront Desk & Patient Experience

• Greet and check in patients with professionalism and warmth
• Create a welcoming, efficient, and organized front office environment
• Manage patient flow and ensure smooth daily operations

Scheduling & Communication

• Answer phones, texts, and online inquiries
• Schedule and optimize patient appointments
• Confirm appointments and follow up with no-shows or inactive patients

Insurance & Billing Support

• Verify insurance eligibility and benefits (training provided)
• Collect co-pays, deductibles, and outstanding balances
• Communicate financial policies clearly and confidently

Administrative Duties

• Maintain accurate patient records and documentation
• Handle e-faxing, e-filing, and general office organization
• Support daily opening and closing procedures

Growth & Additional Responsibilities

• Assist with patient retention and follow-up strategies
• Support marketing efforts (reviews, outreach, promotions)
• Cross-train in clinical support tasks when needed
• Help improve office systems and workflows
• Take on additional responsibilities aligned with clinic growth and operations

Qualifications

• Previous medical receptionist, front desk, or healthcare experience preferred
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills (EHR/EMR experience a plus)
• Professional, reliable, and detail-oriented

Who You Are

• A “people person” who enjoys helping others
• Proactive and does not wait to be told what to do
• Adaptable and comfortable with change
• Takes ownership and pride in their work
• Interested in growing within a healthcare practice

Schedule

• Monday – Friday 7:30 AM - 12:30 PM

Pay: From $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid orientation

Medical Specialty:

• Holistic Medicine

Experience:

• Medical terminology: 1 year (Preferred)
• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)

Ability to Relocate:

• San Francisco, CA 94133: Relocate before starting work (Required)

Work Location: In person