Patient Care Coordinator

Aesthetic Patient Care Coordinator Join a Fast-Growing Aesthetic & Wellness Practice in San Francisco

About SELFishly Aesthetics & Wellness: We’re not just another medspa, we’re a movement. SELFishly Aesthetics & Wellness is a high-performance, luxury medical spa blending advanced treatments with personalized attention and clinical integrity. We don’t just book appointments- we curate experiences, build relationships, and drive results. We are seeking a highly polished, detail-oriented Patient Care Coordinator who understands both luxury hospitality and sales.

This role is ideal for someone who thrives in a fast-paced, client-facing environment and naturally elevates every interaction into a memorable experience.

Role Type:

• W-2 Employment
• On-site | Lower Pacific Heights, San Francisco
• Candidate must be available to work any shift to support business needs including weekday, weekend and evening shifts - to include opening and closing shifts
• Hourly base + commission on sales

This Role is for You If You:

• Have prior experience in aesthetics, wellness, hospitality, or a patient-facing setting
• Thrive at the front desk- welcoming patients, keeping schedules organized, and making every interaction feel elevated
• Proven success with high-ticket consultative sales and relationship building.
• Are detail-oriented, polished, and able to juggle multiple priorities with ease
• Enjoy sales opportunities (skincare, memberships, treatment packages) and are motivated by commission
• Are comfortable learning and navigating platforms like Boulevard (or similar EMRs)
• Have an eye for aesthetics and can support in-clinic content capture for social media

Key Responsibilities:

• Provide concierge-level service at the front desk: greeting, check-in/check-out, confirmations, follow-ups, outreach
• Coordinate patient schedules to ensure smooth clinic flow
• Support front-desk sales of products, treatments, packages, and memberships
• Maintain day-to-day readiness of the office: opening/closing, supplies, cleanliness, presentation
• Assist with inventory tracking for retail and clinical products
• Collaborate with team members and virtual assistants for seamless patient support
• Contribute to building and refining patient care and front office SOPs

Requirements:

• 1–2+ years of experience in aesthetics, wellness, hospitality, or patient care (required)
• Strong communication and organizational skills
• Sales experience required (skincare, retail, or memberships)
• Reliable flexibility and professionalism
• Weekend and evening availability required
• Energetic, polished, and passionate about people and aesthetics
• Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance

Compensation & Perks:

• Hourly rate + sales commission
• Discounts on treatments, skincare, and memberships
• Opportunity for expanded role as the practice grows
• Access to hands-on training and mentorship in aesthetics and wellness

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• How many years of experience do you have working as front desk in Aesthetics?

Work Location: In person