Intake Coordinator - Home Health

Job Summary
Join our dynamic healthcare team as an Intake Coordinator specializing in Home Health services! In this vital role, you will serve as the first point of contact for patients and healthcare providers, ensuring a seamless intake process that sets the stage for exceptional patient care. Your energetic approach and attention to detail will help coordinate patient admissions, verify insurance information, and facilitate smooth communication between all parties involved. This position offers a rewarding opportunity to make a meaningful difference in patients’ lives while working within a collaborative and supportive environment.

Duties

• Manage incoming calls and inquiries with professionalism, providing excellent patient service and answering questions related to home health services.
• Verify insurance coverage, including Medicare and Medicaid, ensuring accurate documentation review and eligibility confirmation.
• Collect and document patient information accurately using Synergy Healthcare software.
• Coordinate with healthcare providers to gather necessary medical documentation.
• Assign patient to clinicians.
• Review clinical documentation for completeness and accuracy, ensuring compliance with HIPAA regulations and CPT/ICD coding standards like ICD-10 or ICD-9.
• Collaborate with billing department to facilitate medical billing processes.
• Maintain organized filing systems for medical records, ensuring confidentiality and easy retrieval of patient information.
• Support office management tasks such as filing, data entry, and managing office supplies to keep the clinic running smoothly.

Skills

• Strong knowledge of medical terminology
• Proficiency in EMR systems for documentation review and data entry.
• Excellent computer skills and familiarity with health information management software.
• Exceptional phone etiquette with experience managing multi-line phone systems in a fast-paced environment.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Prior clinic or medical office experience with administrative support duties such as insurance verification, appointment scheduling, and patient service is preferred.
• Knowledge of HIPAA compliance standards to ensure patient privacy and confidentiality at all times.
• Strong organizational skills with attention to detail in filing, documentation review, and data entry tasks.
• Ability to handle high-volume intake processes efficiently while maintaining a positive attitude and excellent customer service skills. This role is an exciting opportunity for motivated individuals eager to contribute to quality home health care through efficient intake coordination! We value energetic team players who thrive on making a difference in patients’ lives by providing outstanding administrative support within a healthcare setting.
• Home Health Care experience is a must.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 30 per week

Work Location: In person