Care Coordinator/ Supervisor

Job Title: Care Coordinator/ Supervisor
Location: Elmwood Park, IL (Office & Field Visits)
Employment Type: Full-Time
Compensation: $45,000 annually + Bonus

About Us:
At Senior Helpers of Elmwood Park, we are passionate about improving the lives of seniors and their families. We are seeking a Care Coordinator to join our team and play a dual role in coordinating exceptional home care services and supporting our dedicated caregiver staff.

Position Summary:

The Care Coordinator ensures high-quality service delivery by coordinating caregiver schedules, supporting client relationships, and supervising field staff. This individual will serve as both a client service point of contact and a caregiver supervisor, ensuring alignment between client needs and caregiver performance. The ideal candidate is compassionate, organized, detail-oriented, self-starter who thrives in a fast-paced, mission-driven environment.

Key Responsibilities:

Client Service Coordination

• Serve as the main point of contact for assigned clients and families
• Schedule caregivers based on client needs, preferences, and staff availability
• Conduct re-assessments, update care plans, and ensure services match care goals
• Perform regular follow-up calls to monitor satisfaction and care outcomes
• Address scheduling issues, caregiver call-offs, and client concerns with professionalism and urgency
• Document all client communications, service changes, and condition updates accurately

Caregiver Supervision

• Provide oversight and mentorship to caregivers to ensure quality care and compliance
• Conduct field visits to observe caregiver performance and provide real-time coaching
• Assist with ongoing training of caregivers as part of orientation and field visits
• Ensure caregiver adherence to agency policies, safety protocols, and care plans
• Support compliance with IDPH and IDoA standards through routine check-ins and documentation

Qualifications:

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred
• Minimum 2 years of experience in home care, senior services, or a related healthcare role
• Prior experience in scheduling, case coordination, or caregiver supervision strongly preferred
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multitask and prioritize
• Compassionate, empathetic, and committed to client-centered care
• Proficient in Microsoft Office and scheduling software (ClearCare/WellSky a plus)
• Reliable transportation and willingness to travel locally for field visits

What We Offer:

• Supportive, mission-driven work environment
• Paid time off
• Ongoing training and professional development
• Opportunity to grow with a company making a difference in underserved communities

Apply today and help us deliver compassionate, quality care that honors the dignity of every client we serve.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Flexible schedule
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• care plan management: 1 year (Required)

Ability to Commute:

• Chicago, IL 60707 (Required)

Ability to Relocate:

• Chicago, IL 60707: Relocate before starting work (Required)

Work Location: In person