Benefits:
- Bonus based on performance
- Competitive salary
- Paid time off
Patient Care Coordinator – Plastic Surgery Practice in Monterey CA
Position Overview
We are seeking a compassionate, organized, and patient-focused Patient Care Coordinator to join our plastic surgery team. In this role, you will serve as the primary liaison between the surgeon and patients, guiding them through consultations, surgical planning, scheduling, pre operative, and post-operative care. You will work collaboratively with patients to understand their goals, determine appropriate treatment plans, coordinate surgeries, and ensure each patient receives high-quality, individualized care.
The ideal candidate is professional, detail-oriented, knowledgeable about healthcare practices, and comfortable working in a surgical environment.
Job Summary
The Patient Care Coordinator serves as the primary point of contact for patients, ensuring seamless coordination of medical services, appointments, and communication between patients and healthcare providers. This role supports clinical staff, enhances patient experience, and ensures continuity of care from initial consultation through recovery.
Key Responsibilities
Patient Relations & Consultation Support
- Greet and assist patients throughout their surgical journey
- Educate patients about procedures, timelines, pre- and post-operative instructions
- Answer questions regarding treatment plans and recovery expectations
- Maintain patient confidentiality and HIPAA compliance
Surgical Scheduling & Coordination
- Schedule surgeries in coordination with staff, the surgeon, out patient surgery centers.
- Manage the surgical calendar and confirm availability.
- Coordinate pre-operative appointments, medical clearances, and required testing
- Provide patients with surgery dates, financial details, and preparation instructions
- Confirm post-operative appointments and follow-up care
Care Plan Oversight
- Track treatment plans and ensure all documentation is completed accurately
- Monitor patient progress and communicate updates to the clinical team
- Ensure informed consents, lab results, and medical clearances are obtained prior to surgery
Administrative & Financial Duties
- Present treatment plans and surgical pricing
- Collect deposits and process payments
- Verify insurance coverage for medically necessary procedures
- Maintain accurate electronic medical records (EMR/EHR)
Qualifications
- High school diploma required or Associate’s or Bachelor’s degree
- 2+ years of experience in a medical office, surgical practice, or plastic surgery setting preferred
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Knowledge of medical terminology and HIPAA regulations
- Experience with EMR/EHR systems
Desired Attributes
- Compassionate and patient-centered approach
- Strong attention to detail
- Professional appearance and demeanor
- Ability to work collaboratively in a team environment
- Sales confidence and comfort discussing cosmetic procedures (preferred)
- Staff Team Player
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