Family Service Counselor at Cemetery

Job Overview
Join our dedicated team as a Family Service Counselor at a prominent cemetery, where you will play a vital role in guiding families through one of life's most meaningful moments. This position offers the opportunity to provide compassionate support, coordinate memorial services, and assist families in making thoughtful arrangements. Your enthusiasm and empathetic approach will help create a comforting environment for families during their time of need. This paid position is perfect for individuals who are passionate about service, sales, and supporting others through difficult times.

We are looking for someone with strong detail oriented, customer and communication skills. Also, someone who is compassionate, calm and has a professional presence. We need a professional who is team oriented and can work independently once properly trained. Experience in the funeral, cemetery, or sales/service roles in a plus.

This position offers an hourly wage plus commission. Family Service Counselors earn hourly pay for schedules work hours and the opportunity to earn additional commission on property, merchandise, and service arrangements. Strong earning potential for motivated candidates.

Responsibilities

• Provide empathetic guidance and support to grieving families, helping them understand available options and services.
• Coordinate funeral and memorial arrangements, including scheduling, logistics, and ensuring all details are handled with care.
• Assist families with selecting cemetery plots, memorial products, and other related services to meet their needs and preferences.
• Conduct event planning for memorial services, ensuring each ceremony is personalized and respectful.
• Support families through bereavement support initiatives, offering resources and comfort during their grieving process.
• Engage in sales activities by presenting service packages and cemetery offerings to prospective clients with professionalism and sensitivity.
• Enter contracts, service details with funeral homes, clergy and staff
• Attend and oversee burial services at cemetery
• Drive golf carts to escort families and transport throughout properties
• Verify locations, markers, and service details
• Communicate with grounds staff, office staff and funeral directors
• Maintain organized digital and physical records

Physical Work Environment

• Must be comfortable working outdoors and in various weather conditions
• Ability to walk the cemetery property frequently
• Professional appearance and demeanor required at all times

Skills

• Strong ability to provide compassionate bereavement support while maintaining professionalism.
• Experience or training in funeral service fields is highly desirable.
• Proven event planning skills to organize meaningful memorial ceremonies efficiently.
• Excellent sales skills with the ability to communicate effectively and build trust with families.
• Exceptional interpersonal skills to connect with diverse individuals during sensitive moments.
• This position requires strong computer and technology skills. Applicants must be comfortable using modern office software, learning new systems quickly, and navigating our cemetery management software.
• Ability to handle multiple responsibilities with organization, attention to detail, and a positive attitude. This role offers a rewarding career path where your dedication makes a profound difference in people's lives. If you are motivated by service excellence, possess strong communication skills, and thrive in a supportive team environment, we invite you to apply today!

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person