Care Coordination Manager

Care Coordination Manager

Osborn Home Care
Location: Rye, NY
Pay Range: $68,190.04 – $74,263.02 annually

Make a Meaningful Impact Every Day

Osborn Home Care is seeking a motivated and compassionate Care Coordination Manager to play a central role in delivering exceptional home care services. This is an exciting opportunity for a healthcare professional who enjoys building relationships, coordinating care, and ensuring a seamless experience for clients and their families

About The Osborn

The Osborn is a nationally recognized, non‑profit senior living organization known for its commitment to excellence, integrity, and compassion. Through Osborn Home Care, we extend that mission into the community by providing high‑quality, personalized home care services that support independence, dignity, and peace of mind.

Position Overview

The Care Coordination Manager oversees the full care coordination process from the initial inquiry through permanent scheduling and ongoing service support. This role serves as a key liaison among clients, families, caregivers, and internal teams, ensuring timely communication, smooth transitions, and consistent, high‑quality care.

Key Responsibilities

• Serve as the primary point of contact for client inquiries and referrals, responding promptly and professionally.
• Lead the intake and discovery process to accurately assess client needs and preferences.
• Guide clients and families through the transition from inquiry to active care.
• Coordinate admissions and collaborate closely with nursing, scheduling, and operations teams.
• Maintain ongoing communication with clients and families, addressing questions, requests, and service changes.
• Partner with scheduling coordinators to align caregivers with client needs for long‑term success.
• Support the onboarding and engagement of start‑of‑care teams.
• Participate in community outreach and relationship‑building with external care partners.
• Deliver exceptional customer service in every interaction.

Qualifications

• HHA, CNA, or LPN certification preferred.
• Minimum of two years of home care or healthcare experience.
• Prior experience with staffing and scheduling in a home care environment strongly preferred.
• Strong organizational, communication, and leadership skills.
• Ability to work independently, manage multiple priorities, and adapt in a fast‑paced environment.
• Comfort learning and utilizing scheduling and client management systems.
• Demonstrated professionalism, compassion, and commitment to quality care.

What We Offer

• Competitive salary range of $68,190.04 – $74,263.02. (Based On experience)
• A mission‑driven, non‑profit organization with a strong reputation.
• Collaborative team culture and supportive leadership.
• Opportunity to make a meaningful difference in the lives of older adults and their families.
• Career growth within a respected and stable organization.

Job Type: Full-time

Pay: $68,190.04 - $74,263.02 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person