Front Desk & Care Coordinator

About Minnesota ENT: Minnesota ENT is dedicated to providing exceptional, patient-centered care. We are seeking a reliable, organized, and patient-focused Front Desk & Care Coordinator to join our team. This role is ideal for someone who enjoys a mix of patient-facing responsibilities and behind-the-scenes care coordination work.

Position Overview:This is a split-role position with a consistent weekly schedule:

• Front Desk Clinic support- 60% of the time
• Care Coordinator (administrative-focused)-40% of the time

This role plays a key part in ensuring smooth clinic flow, accurate patient records, and timely coordination of referrals and medical documentation.

Front Desk Clinic Responsibilities

• Greet and check in patients in a professional and welcoming manner.
• Collect patient identification and insurance cards.
• Obtain annual consent forms.
• Complete patient registration, including: Insurance verification
• Klara online check-in
• Chart preparation (assembling charts, scanning documents)
• Perform audio tracking duties: Check in hearing aids, Collect audio-related payments
• Check out patients
• Maintain patient confidentiality and comply with HIPAA regulations.

Incoming Calls Support

• Assist with incoming calls as needed.
• Route messages appropriately and provide accurate information to patients.

Care Coordinator Responsibilities

• Manage incoming and outgoing referrals.
• Process outgoing medical records and respond to medical records email requests.
• Prepare and organize surgery packets.
• Manage clinic bins and documentation workflows.
• Handle mail-related tasks, including: Handing mail off to designated staff
• Running mail to the drop box
• Biweekly pickup of mail from the mailroom
• Support administrative and care coordination tasks to ensure continuity of patient care.

Qualifications

• High school diploma or equivalent (healthcare-related education preferred).
• Previous experience in a medical office, front desk, or care coordination role preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency with EHR systems and Microsoft Office.
• Ability to work independently and as part of a team.
• Professional, dependable, and patient-focused demeanor.

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Ability to Commute:

• Robbinsdale, MN (Required)

Work Location: In person