Admissions Care Coordinator III

Admissions Care Coordinator III

We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth.

As an Admissions Care Coordinator III, you will support the Access Center's operational efforts in a variety of initiatives for Pinnacle Treatment Centers. You are responsible for timely response to Access Center inquiries to facilitate and coordinate admission of those seeking treatment at a PTC facility.

Benefits:

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University

Requirements:

• High School diploma or equivalent
• Proficiency in Microsoft Office Applications, EMR/EHR systems, and Salesforce
• One (1) year of experience in substance abuse or mental health field
• Tenure of at least 12 months. (Internal applicants)

Preferred

• Bachelor’s Degree in a related field.
• Call Center experience
• Experience working in a team setting

Responsibilities:

• Receive and process inbound inquiries from phone, email, chat, omni channel and faxes.
• Assess potential patients' treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs for both residential and outpatient (all states).
• Document patient assessment accurately and promptly into a system of record, ensuring all pertinent information is inputted in a quick and efficient manner.
• Determine and disseminate patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
• Communicate all relevant information to the supervisory team regarding patients and the facility.
• Attend team meetings and complete all training courses as required.
• Assist Access Center Leadership with day-to-day tasks and special projects.
• Provide support in the absence of the Care Coordinator Supervisor.
• Complete all essential functions of Care Coordinator I and II, as needed.
• Other duties as assigned.

Join our team. Join our mission.

Education

• High School/GED or better

Equal Opportunity Employer
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