CARE COORDINATOR

Position Summary

The Care Coordinator will assess our clients' needs, recommend new supportive services, and suggest improvements to current services. The responsibilities of the Care Coordinator include providing supportive services to enhance the client's housing stability, advocating for the client's care, explaining available options, and maintaining accurate records of services provided. Care coordination also involves offering information and referrals, along with follow-up to assist tenants in obtaining necessary services. To succeed in this role, you should be service-oriented and possess excellent organizational and record-keeping skills.

Essential Duties and Responsibilities

• Work with the social service team to outreach clients, increase engagement in community organizing activities/events on mental health and behavioral issues, and improve access to care and support.
• Assist tenants in securing transportation to medical appointments and community resources; accompany them to appointments when appropriate or as needed.
• Review intake of new admissions for the accuracy and completion of housing applicants’ information provided at interview, including initial paperwork/documentation/records.
• Support clients in the development of strengths-based/solutions-focused self-determined goals and action plans to support the clients’ optimal level of independent living.
• Identify participants’ strengths and barriers to housing stability, and assist clients in reducing these barriers by linking them to appropriate resources and services.
• Provide proactive follow-up home visits to ensure housing stability and support progress toward full independence.
• Assist with move-in for newly admitted supportive housing clients and orient them to the program.
• Responsible for organizing supportive groups and creating a safe environment that will improve the client’s quality of life and promote independent living skills.
• Documents all client encounters and contacts made on behalf of clients in electronic database systems and maintains client files complete, on time, and accurately. Maintains and develops monthly calendars and quarterly reports regarding programs and client services.
• Performs administrative tasks such as monthly calendar, advertising program procedures, maintaining inventory of materials and equipment, requisitioning supplies, and organizing workspace.
• Work closely with the Cook to coordinate meals and nutritional services.
• Ensure adequate, timely, and cost-effective supportive services, and report any issues that arise during on-site delivery.
• Obtain and coordinate donations of materials and supplies from free and low-cost sources for projects.
• Build relationships with external organizations and community providers to support the housing stability of program clients.
• Attend and participate in all required meetings, trainings, case conferences, and program events.
• Demonstrates commitment to IMPACCT Brooklyn's mission and values.
• Responsible for self-development and supporting a learning environment in addition to participating in 6 job development trainings per year.
• Other duties as directed by the Director of Social Services

Skills and Education

• Associate degree in related social services, and 2 years’ experience (or) 5 years’ experience working in care coordination.
• Must hold to the Housing First model and person-centered/solutions-focused methodology.
• Strong interpersonal skills demonstrated by a positive attitude, pleasant, professional, and cooperative demeanor with clients and coworkers.
• Must be able to easily engage individuals and build rapport, creating a safe environment.
• Must possess excellent communication skills, particularly active listening, mediation, and writing skills.
• Experience in multiple media and the ability to work with a wide array of visual art mediums.
• Knowledge and ability to provide Motivational Interviewing and Strengths-Based engagement services.
• Detail-oriented to complete service deliverables and contract compliance.
• Creative thinker/adaptive personality.
• Knowledge of community housing resources, social service agencies, and HRA.
• Ability to establish appropriate boundaries with clients to help them build skills and confidence.
• Experience in working with HIV/AIDS, substance abuse and mentally ill populations a plus.
• Ability to work independently and effectively in a fast-paced environment.
• Stay up to date with services, policies, and regulations.
• Proficient computer skills, including experience with MS Office Software.
• Be passionate and committed to the agency’s mission.
• Must be willing to work a flexible schedule.
• Fluency in the English language is required. Spanish-speaking ability is preferred.

Benefits and Wages
Paid time off, including vacation and personal holidays, 403(b) plan, tuition reimbursement, Flexible Spending Account, Medical Insurance, Employee Assistance Program, and other fringe benefits.

FLSA and Employment Status
Non-exempt, full-time, 9 AM – 5 PM

IMPACCT Brooklyn is an equal opportunity employer and a drug-free workplace, in compliance with applicable ADA regulations.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, under applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Applicants requiring accommodations to complete the application and/or interview process should contact a management representative.