Service Coordinator Service Coordinator
Position Overview
The Service Coordinator plays a vital role in managing and coordinating service operations within the organization. This position involves scheduling and overseeing service technicians, ensuring timely completion of service requests, and maintaining high levels of customer satisfaction in fire protection services.
Key Responsibilities
Position Overview
The Service Coordinator plays a vital role in managing and coordinating service operations within the organization. This position involves scheduling and overseeing service technicians, ensuring timely completion of service requests, and maintaining high levels of customer satisfaction in fire protection services.
Key Responsibilities
- Coordinate and schedule service calls for technicians based on urgency and availability.
- Maintain communication with customers regarding service appointments and updates.
- Ensure all service requests are documented and prioritized effectively.
- Assist in the training and supervision of service technicians and inspectors.
- Manage inventory and ensure that necessary tools and materials are available for service operations.
- Collaborate with the project management team to support ongoing projects and service agreements.
- Review and process service reports to ensure accuracy and compliance with company standards.
- Foster strong relationships with customers, providing exceptional service and support.
- Proven experience as a Service Coordinator or similar role in the fire protection industry.
- Strong knowledge of fire protection systems and relevant regulations (NICET, NFPA, etc.).
- Proficiency in Microsoft Office Suite, particularly Outlook for scheduling.
- Excellent organizational and multitasking skills with attention to detail.
- Strong communication and interpersonal skills to effectively coordinate with customers and technicians.
Benefits
- Career advancement & training
- Health
- Dental
- Vision
- Paid time off
- Sick time
- Retirement plan(s)
- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.This job was first posted by CyberCoders on 12/11/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.