Maternity Care Manager - Bilingual Spanish

Malama leverages the best of technology and people to deliver exceptional care - we build novel biometric tracking and patient engagement tools that allow skilled Care Managers to provide high-touch care navigation and coordination for pregnant and postpartum mothers that improves health outcomes for mom and baby.

We’ve raised $1.5M in venture funding to date and are on target to hit profitability early this year. Our mission is to improve pregnancy-related outcomes beginning with conditions that disproportionately affect historically underserved groups.

Position: Maternal Care Manager

We're seeking a dedicated Maternal Care Manager to use our tools and serve our members. This role is pivotal in bridging the gap between our providers and patients, ensuring seamless execution of our policies and care protocols. If you're passionate about improving maternal health outcomes, closing equity gaps, and want to gain invaluable experience in care coordination, startup operations, and patient success, this position is for you.

Note: we are hiring throughout California including San Francisco, Alameda, Santa Clara, Fairfield, Placer, Sacramento Counties.

Key Responsibilities:

• Deliver Care Management to Meet Patient Needs Conduct outreach, check-ins, and comprehensive assessments to identify and meet patient needs via phone calls, SMS, video calls, or in-person encounters (based on patient preference); Assist patients with appointment setting, office visits, social services application, among other requests
• Coordinate Care Services and Referrals to Completion Advocate for patient needs by coordinating with health plans, service providers, multi-disciplinary care teams to drive services to completion
• Communicate to Empower Patient Learning Utilize evidence-based practices like motivational interviewing, trauma-informed care, and harm reduction to engage with and communicate information to patients towards positive habit change
• Utilize Technology to Document and Track Services - Utilize required care management portals for all care coordination and other services provided in a timely manner; meet patient caseload targets and prioritize services according to intensity, need, and required follow-up.

Qualifications / Ideal Candidate Profile

• 3+ years of experience or knowledge in Healthcare Operations (such as Care Coordination, Case Management, or Social Work), Community Outreach, Customer Service, or Sales
• Adaptable and excited to learn new technology You are comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom, and want to learn more
• A people's person and a team player You are positive and empathetic serving members/clients and open and honest when providing internal feedback for improvement
• Mission-driven, Impact-oriented, Aim for Excellence You are passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps
• You are fluent in English (written and verbal) and bilingual in Spanish

• What Mamala Offers:
• $25-$35 per hour starting rate
• Hybrid and flexible work hours to suit your needs
• Opportunity to contribute to a fast-growing healthcare technology startup
• Training and educational opportunities (including doula training sponsorship)