Resident Care Coordinator

Resident Care Coordinator

SUMMARY

The Resident Care Coordinator is responsible for coordinating resident care in order to ensure the residents remain as independent as possible for as long as possible. Assist the resident and his or her family in maintaining the physical and emotional health of the residents. Liaison with hospital personnel, physicians, community organizations and other health related service agencies to provide care to the residents. Hire, evaluate, coordinate, motivate, monitor performance, schedule and supervise department team members in accordance with company policy. Make recommendations to the Executive Director with respect to team member evaluations, merit pay increases, reprimands, disciplinary actions and terminations.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES

QMAP CERTIFICATION

The essential duties and responsibilities described below are representative of those a team member encounters while performing the basic functions of the position. While every effort has been made to identify the essential functions of the position, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

• Ensures provision of services to the residents and ensures that the all Federal and State policies governing resident care are closely monitored and carried out.
• Interview, hire, evaluate, coordinate, motivate, monitor performance, schedule and supervise department team members in accordance with the company policy. Recruitment and selection should focus on qualified candidates with interest in care and support of individuals with dementia. Make recommendations to the Executive Director with respect to team member evaluations, merit pay increases, reprimands, disciplinary actions and terminations.
• Coordinate departmental schedule and ensure adequate staffing in accordance with company standards, policies, procedures, budgets and state law.
• Oversees continuing education programs for caregivers, as regulated by Federal and State licensing requirements. Conduct orientation for new members of the department to ensure that all employees are knowledgeable of the goals, policies and procedures for the department.
• Oversee and provide necessary training to department team members that ensures competent delivery of medications to residents, emergency procedures, record keeping, residents’ records and acceptable treatments. Ensure all care team members complete state required training.
• Arrange for coverage of job duties within the department during team member absences either through delegation or personal completion of duties.
• Coordinate the completion of resident assessment program in accordance with current rules, regulations, guidelines and company policies that govern resident assessment; administer pre-move in and periodic assessments to all residents and monitor changes in status. Ensure that an initial resident assessment is completed prior to each resident’s move-in date and a comprehensive care plan is completed upon move-in. Provide reassessments on a regular basis.
• Complete all required data entry into the appropriate database to ensure maintenance of resident care information. Ensure that Resident Care policy and assignment sheets are completed timely and all required documentation has been completed.
• Develop methods for coordination of nursing services with other resident services to ensure the continuity of the residents’ total regimen of care.
• Act as care manager and resource person for the residents and their families. Contact physicians, family and others to obtain specific orders for care and represent the property to professional personnel, residents and the community.
• Coordinate prescription orders with doctors’ offices and pharmacy delivery of medications. Oversee central storage and delivery of medications. If the community destroys/disposes of medications, personally assist in the destruction process with the assistance of another team member to serve as a witness.
• Communicate with residents, family members regarding the property’s in-house pharmacy and the policies/procedures governing that relationship.
• Conduct property tours and promote the property to members of the community.
• Supports administration in referral development and maintaining high census.
• Participate in property surveys (inspections) made by authorized governmental agencies.
• Maintain a safe and secure environment for all team members, residents and guests, following established safety standards. Responsible for coordinating special provisions for the safety of residents with special needs, i.e., visual deficits, hearing loss.
• Perform fire and safety procedures when needed to assure resident/team member safety.
• Maintain inventory of needed supplies.
• Provide the Executive Director with information relative to the care needs of the residents and the department’s ability to meet those needs.
• Participate in daily “Stand-Up” meetings to communicate key issues within the department.
• Assist in the budget preparation for the department and monitor department costs on a day-to-day basis.
• Maintain state-of-the-art knowledge in dementia-specific care. Recognize and respond to changes in the dementia care industry and respond appropriately.
• Performs day-to-day clerical work connected with the position.
• Maintain listing of location of all oxygen tanks in the community. Ensure current list is provided to Concierge for use in emergencies.
• Promotes and displays a spirit of teamwork in performance of daily duties through cooperative interactions with co-workers and other departments.
• Support a positive and professional image through actions and dress.
• Performs other duties consistent with the position as assigned by the Executive Director
• In collaboration with the disciplinary team, coordinate, complete and/or review data reports and compliance in accordance with Solera’s Quality Assurance Program Requirements and Standards.

MINIMUM QUALIFICATIONS

Education: Prefer (2) years of college in human services or health care field.

Experience:

• Prefer four (4) years experience providing residential care to the elderly or similar experience with specialized dementia care programs.
• Mathematical Skills: Ability to perform calculations in support of personnel actions, budget, and other financial responsibilities.
• Reasoning Skills: Understand and conceptualize concepts as well as demonstrate ability to make decisions in stressful situations.
• Communication Skills Be able to explain ideas and to communicate complex ideas to a wide audience (team members, residents, family members, governmental agencies, public, etc.), both in writing and verbally.
• Equipment Used: Be proficient in basic office equipment (including a personal computer) for the purpose of accomplishing and maintaining a high level of job performance.
• Physical Effort: Must be mobile and able to perform physical requirements of the job. Good physical health verified by a health screening, including a chest x-ray or an intradermal test not more than 6 months prior or seven (7) days after employment.
• Personal Characteristics: Ability to show sincere compassion towards cognitively impaired older adults. Demonstrates genuine concern for the physical and emotional needs of older people and their families.
• Working Conditions: Well-lighted office with appropriate ventilation and temperature levels.

JOB RELATIONSHIPS

Supervises:

• Care Specialists
• Medication Care Specialists

Supervised by:

• Executive Director