Service Lane Coordinator

Position Summary

The Service Lane Coordinator plays a critical role in delivering an exceptional service experience while developing the skills needed to become a full-time Service Advisor. This position is designed as a training and development role, providing hands-on experience in customer check-in, service lane operations, and repair order preparation.

The ideal candidate takes pride in their work, thrives in a fast-paced environment, and believes that outstanding customer service is non-negotiable. This role is foundational to the success of the service department and directly supports our advisors, technicians, and customers.

Key Responsibilities

- Customer Experience & Lane Operations

- Greet service customers promptly and professionally upon arrival

- Assist with vehicle check-in and ensure a smooth, welcoming service lane experience

- Park and retrieve customer vehicles efficiently and safely

- Actively support Service Advisors during peak times, including every Saturday

- Service Advisor Training & RO Preparation

- Prepare pre-writes to support Service Advisors

- Write all internal repair orders

- Write all Pre-Delivery Inspection (PDI) repair orders

- Learn proper service write-up procedures, documentation, and customer communication

- Support advisor workflow to improve overall shop efficiency and productivity

- Maintain a clean, organized, and professional service lane

Training & Career Path

This is a Service Advisor in Training role. High performers will be developed and considered for advancement into a full-time Service Advisor position as skills, performance, and readiness are demonstrated.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person