Grant Per Diem (GPD) Lead Case Manager

Volunteers of America Eastern Washington & Northern Idaho (VOA Spokane)
Seeing People First – Empowering All to Thrive

About the Role

The GPD Lead Case Manager supports Veterans transitioning from homelessness to stable housing within the Grant Per Diem program. This role ensures consistent, high-quality service delivery by completing admissions and discharges, reviewing referrals, coordinating with VA partners, maintaining strong documentation standards, and supporting case managers with daily program operations.

This is a lead role without supervisory authority. The Lead ensures processes are followed, concerns are escalated appropriately, and program standards remain consistent across the team.

Schedules may include 5x8 or 4x10 shifts, with weekend coverage as needed.

What You’ll Do

• Manage a caseload of Veterans working toward stable housing.
• Complete admissions and discharges and ensure timely, accurate documentation.
• Review VA referrals, verify eligibility, check case history, and respond within required timeframes.
• Conduct assessments and develop individualized service plans addressing housing, benefits, employment, education, and stabilization needs.
• Meet regularly with participants to track progress and update goals.
• Support Veterans in navigating housing, healthcare, benefits, courts, and other complex systems.
• Apply trauma-informed, restorative, and strengths-based approaches to conflict resolution.
• Serve as a primary liaison with VA HCHV staff and SSVF partners for referrals, coordination, and staffing.
• Prepare for quarterly VA inspections, including documentation, environmental reviews, and compliance checks.
• Assist with weekly, monthly, and annual reporting, including bed counts.
• Maintain program supplies and complete food and supply purchases with approval.
• Facilitate bi-weekly house meetings, including agenda planning and food preparation.
• Conduct weekly unit inspections and maintain office/community spaces according to cleaning schedules.
• Complete incident reports and escalate safety concerns to appropriate leadership.
• Support case managers by helping ensure consistent processes, documentation expectations, and workflows.

What You Bring

• High school diploma/GED required; bachelor’s degree preferred. Veteran status may substitute for a degree.
• Experience supporting individuals experiencing homelessness, behavioral health challenges, substance use, trauma, or legal-system involvement.
• Strong communication skills and the ability to build rapport with diverse participants.
• Ability to multitask in a high-volume, fast-paced environment.
• Strong problem-solving, assessment, and documentation skills.
• Knowledge of housing systems, VA supports, benefits programs, or community services preferred.
• Proficiency with Microsoft Office, Google Suite, and case management software.

Requirements

• Eligible for an Agency Affiliated Counselor (AAC) credential and able to apply within 30 days of hire.
• CPR/First Aid/BBP certification within 6 months (agency paid).
• Valid driver’s license, insurance, and reliable transportation.
• Ability to pass a comprehensive criminal background check and driving record review.

Work Environment

• Mix of office work, meetings with participants, and community-based case management.
• Regular walking, stair climbing, and lifting up to 25 pounds (occasionally up to 50).
• Exposure to varied indoor and outdoor environments, including less-than-ideal conditions or participants in distress.

Why Join VOA Spokane?

• 100% employer-paid medical, dental, and vision for full-time staff
• Mission-driven culture focused on dignity, stability, and empowerment
• Supportive leadership, growth pathways, and agency-paid credentialing
• Meaningful work directly impacting the lives of Veterans in transition