Patient Care Coordinator/Medical Office Admin

Create Clarity, Calm, and Confidence for Every Patient

You understand the difference a welcoming voice and well-run front desk can make. A smooth process can turn an ordinary appointment into a great experience.

At Empower Physical Therapy and Wellness in Chino Hills, we’re looking for a Patient Care Coordinator who brings both warmth and precision to every interaction. Someone who helps patients feel seen, supported, and confident that they’re in the right place.

Here, the front desk isn’t just about logistics. It’s where trust begins.

The Role You’ll Play

Every phone call, check-in, and conversation matters. You’ll be the steady presence that keeps the clinic organized, patients informed, and the team moving in sync from start to finish.

You’ll handle:

• Converting new inquiries into scheduled evaluations
• Managing a balanced schedule that supports smooth clinic flow
• Insurance verification and authorizations
• Accurate recordkeeping and documentation
• Communication and coordination with therapists
• Payment collection and professional follow-up

What Helps You Succeed Here

• 2–3 years of front office or healthcare administration experience

(Physical therapy experience preferred)

• Strong in-person and phone communication
• Experience with insurance verification, scheduling, and EMR systems
• A calm, solution-focused approach in busy moments
• Attention to detail and pride in patient experience

Compensation and Schedule

• Pay: $18.50–$20.50 per hour (based on experience)
• Full-time: Monday–Friday
• Monday, Wednesday, Thursday: 9:00–6:00
• Tuesday, Friday: 8:00–5:00
• No weekends

Benefits

• Paid Time Off and Holidays
• Health, Dental, and Vision Insurance
• 401(k) with company match
• Employee discounts on wellness products
• Team lunches and appreciation events
• Real growth opportunities (our last PCC was promoted)
• Supportive, collaborative culture

Why This Clinic Is Different

Empower Physical Therapy and Wellness is locally owned, not a corporate chain. We value connection over quotas and believe patients can feel the difference when the front desk experience is consistent, thoughtful, and caring.

Your work will be noticed. Your contribution matters.

Ready to Apply?

If you want to be part of a clinic that treats both patients and team members with respect, and you’re excited about the meaningful role the front desk plays in care, we’d love to meet you.

Apply today and help create the kind of clinic experience you’d want for someone you care about.

Job Type: Full-time

Pay: $18.50 - $20.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person