Care Manager

Reports To: Community Connect Program Supervisor
FLSA Status: Non-Exempt
Probation Period: Three (3) Months
Location: Varies

Position Summary

Job Summary

Under the direction of the Community Connect Program Supervisor, the ECM Care Manager delivers direct services and care coordination as part of a multidisciplinary team. You will assess whole-person needs, develop and execute care plans, advocate for clients, and ensure timely access to health and social services that drive wellness, recovery, independence, and empowerment.

Essential Job Responsibilities

• Assess client needs across physical health, mental health, SUD, oral health, trauma history, social supports, housing, employment, and community services.

• Develop and oversee Individual Care Plans (ICP) and Health Action Plans (HAP).

• Provide services in-office, via telehealth, and in the field—meeting clients where they are.

• Connect clients to community resources and social supports; adjust referral processes for cultural relevance.

• Coordinate care with providers (with consent); maintain continuity from assessment through discharge.

• Apply evidence-based approaches (Motivational Interviewing, Trauma-Informed Care, Harm Reduction).

• Collect, organize, and interpret behavioral health and psychosocial data.

• Document services clearly, timely, and compliantly in the EHR.

• Attend required program meetings/trainings; uphold professional conduct and HIPAA.

• Perform additional duties as assigned.

Essential Job Requirements

• Prior experience in care coordination or case management (required).

• High school diploma or equivalent (required).

• Familiarity with local community resources and support services.

• Strong interpersonal skills, empathy, active listening, sound judgment, and teamwork.

• Proficient in Microsoft Office, Office 365, Teams, Zoom; comfortable with EHRs.

• Valid CA driver’s license; insured, reliable transportation (agency authorization required).

• Professional, courteous relationships with staff, vendors, and partners.

Preferred Qualifications

• Associate’s/Bachelor’s in Psychology, Social Work, Public Health, Communications, or related field.

• Experience in mental health or social services.

• Bilingual English/Spanish (preferred, not required).