Care Manager/Care Navigator

A Job that Makes a Difference! Become a Care Navigator with Master•Care

Master•Care, Inc. is a Managed Services Organization (MSO). Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few of the services we provide to our patients.

Our goal is to bring together compassionate, smart, and talented people from diverse backgrounds to serve our clients in ways that make a difference. We strive to create a workplace culture that celebrates family and our team member’s unique perspectives on life and work. We encourage and promote out-of-the-box thinkers and problem solvers who believe in possibilities.

POSITION SUMMARY: Field Care Navigator provides Care Management to patients in a non-clinical setting. Bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person. This position requires the ability to travel between connected counties and serve patients in person and remotely within those counties.

Responsibilities

• Outreach

• Client intakes

• In-person client assessments- must be willing to travel between connected counties that we are contracted for.

• Provide immediate support to identified and connected patients

• Develop care plans with patients that address their immediate, short term and long-term goals for their health, housing, food, transportation, medical care, mental health care, finances, safety, and other social determinants of health

• Care plan support through goal setting and assistance with achieving goals of the care plan

• Collaborate with multiple community agencies and organizations to meet patients’ needs.

• Accompany and advocate with social service agencies, as appropriate.

• Maintain accurate client and other agency records in a timely manner.

• Represent the agency at community meetings/functions through participation in collaborative meetings and community outreach presentations.

• Perform other duties, as assigned.

Qualifications

• Compassionate and professional demeanor

• Excellent leadership qualities

• Ability to act as a team player

• Able to pass a comprehensive criminal background check

• Excellent oral and written communication skills

• Ability to work independently without direct supervision

• Excellent customer service skills

• Ability to build relationships and network

• Proficient with technology, software and computer and other tech equipment as necessary to operate patient management software, other necessary programs, and equipment required to deliver all Master•Care Services

• Punctual, organized, and efficient

• Licensed Driver that is willing to travel to connected counties

• Degree or other credentialing in one or more of the following: Social Work, Housing Navigation, Homeless Services, Geriatric Care Management or equivalent verifiable professional work experience

• Three or more years of quality assurance, delivery, and management experience in health care, homeless services, community-based services, senior living and/or care, or similar environment

• Knowledge of and experience with both clinical and non-medical services for a diverse population including the elderly, homeless, and other adults experiencing medical and social challenges.

• Ability to communicate professionally and effectively with patients, families, providers, community resources, and all Master•Care team members.

• Bilingual or multilingual desired but not required

• The ability to perform the physical demands of this position including but not limited to:

1. Sit and/or stand for long periods of time

2. Navigate stairs, bend, and reach

3. Lift, push, or pull a minimum of 10 lbs.

Benefits

• Starting Pay: $28.85 per hour

• Medical, Dental, Vision, Life, 401K, and PTO

• All business mileage and expenses are reimbursed